Front Office Assistant

Drdenniswells; Dublin (OH); On-site; USD 30,307 - 33,751; Full time

Benefits offered by this job

Paid Holidays and Paid Time Off (PTO)

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Care.com Membership

Employee Assistance Program

Supplemental Coverage (Disability, Critical Illness, Accident)

Paid Scrub Allowance

Career Growth and Development Opportunities

Job summary

Drdenniswells in Dublin, Ohio, is looking for a dedicated team member to manage scheduling for doctors and hygienists. You will assist in verifying insurance and pre-authorizations while helping patients understand their treatment plans.

The ideal candidate will have strong customer service skills, preferably with dental office experience. We provide a supportive work environment with various benefits including health insurance and a 401(k) retirement plan.

Qualifications

• Prior customer service experience is essential.
• Experience in a dental office is preferred.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and fee schedules.
• Complete pre-authorizations and referrals as appropriate for patients.
• Coordinate financial agreements and consent forms.
• Assist patients with understanding their treatment plans.
• Maintain patient health and dental records with attention to detail.
• Ensure efficient office operations and manage workflow.

Skills

Customer service experience

Dental office experience

Job description

Compensation

$22-24.50/Hour

Benefits

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Qualifications

• Customer service experience
• Dental office experience (preferred)

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.