Front Office Application Support – ETRM

Cloudspirit; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Vacation days up to 27

Holidays & sick days

Health insurance + FSA

STD/LTD

Commuter benefits

Job summary

Talan is seeking a seasoned Front Office Support Analyst to back North American power markets, including ERCOT. You will be the primary technical and functional contact for traders, quants, and risk teams, ensuring real-time stability and go-live readiness.

You will support MtM reporting, P&L validation, risk monitoring, and data-driven reporting with Power BI. The role demands autonomy, reliability, and strong communication under pressure.

Qualifications

• 3-15 years of experience in front office or application support in energy trading.
• Strong technical foundation: SQL, Linux/Unix, shell scripting; Python is a plus.
• Ability to work under pressure in a fast-paced trading environment.
• Strong communication skills for interaction with senior trading staff.
• Experience managing incidents, priorities, and time-critical operations.

Responsibilities

• Provide senior level support to front office users, including traders and schedulers.
• Ensure stability of the trade lifecycle from trade capture to end of day processes.
• Troubleshoot complex technical and functional issues across the ETRM landscape.
• Work closely with traders on pricing, market data, positions, and real-time topics.
• Monitor and validate PnL, risk exposures, and position data.
• Coordinate with global teams (development, QA, infrastructure, data).
• Drive root cause analysis and long-term remediation.
• Document processes, support procedures, and best practices.
• Act as a mentor and escalation point for junior and mid-level analysts.
• Contribute to Go Live readiness and post-implementation stabilization.

Skills

SQL

Linux/Unix

Shell scripting

Python

Trading experience

Communication skills

Tools

Orchestrade

Power BI

Cloud (AWS/Azure)

Job description

We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time.

The Front Office Application Support Analyst is responsible for supporting daily MtM (Mark-to-Market) reporting, P&L validation, risk monitoring including stress test for the US B2B Supply business activity. This role ensures consistent and accurate publication of the Daily P&L and compliance with the different risk limits and metrics. The role also consists of managing the book structure across multiple legal entities’ transactions and maintains strict adherence to risk mandates. By estimating and modeling various market inputs, validating forward/settlement curves, and creating data-driven reports, this position is crucial in supporting the overall financial performance and risk management of the Supply business activity. Additionally, the Analyst will contribute to improving the Front Office and Market Risk processes specific to the Supply business, enhancing reporting capabilities through tools like Power BI.

Responsibilities:

• Provide senior level support to front office users, including traders and schedulers
• Ensure stability of the trade lifecycle from trade capture to end of day processes
• Troubleshoot complex technical and functional issues across the ETRM landscape
• Work closely with traders on pricing, market data, positions, and real time operational topics
• Monitor and validate PnL, risk exposures, and position data
• Coordinate with global teams (development, QA, infrastructure, data)
• Drive root cause analysis and long term remediation
• Document processes, support procedures, and best practices
• Act as a mentor and escalation point for junior and mid level support analysts
• Contribute to Go Live readiness and post implementation stabilization

Required Skills

• 3-15years ofexperience in front office support, trade support, or application support in energy trading (We are looking for both mid-level and senior-level candidate)
• Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
• Ability to work under pressure in a fast paced trading environment
• Strong communication skills and ability to interact with senior trading staff
• Proven experience managing incidents, priorities, and time critical operations

Nice to Have

• Direct experience with Orchestrade
• Python
• Cloud exposure (AWS or Azure)
• Experience supporting real time trading activities, telemetry, or scheduling workflows
• Knowledge of North American power markets, with a preference for ERCOT is a plus
• Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plus

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits