Application Production Support Analyst

Talan; New York (NY); Hybrid; USD 105,000 - 135,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

FSA

Paid vacation 15–27 days/year

8 holidays + 5 sick days + 2 personal

Voluntary STD/LTD

Commuter/transit benefits

Job summary

Talan in New York is seeking an experienced Production Support professional for our Credit Trading Applications team. You will provide L1/L2 support for Fixed Income trading platforms, focusing on stability, incident management, and collaboration with traders and tech teams.

The role requires hands-on troubleshooting, familiarity with FIX, Linux/Windows, and tools like Splunk or Dynatrace. Hybrid work with onsite expectations applies to this NYC posting.

Qualifications

• 5+ years of Application/Production Support experience within investment banking or capital markets.
• Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.
• Experience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred.
• Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management.
• Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos.
• Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills.

Responsibilities

• Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.
• Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.
• Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle.
• Manage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA.
• Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.
• Support platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to automation and operational efficiency initiatives.

Skills

5+ years production support

Fixed Income knowledge

RFQ lifecycle

Troubleshooting

FIX Protocol

SQL

Python

ServiceNow

JIRA

Communication

Tools

ION MarketView

Bloomberg

MarketAxess

Job description

Location:NYC (Hybrid - at least 3 days onsite/week)

Visa Sponsorship:Talan does not sponsor U.S. work permits or employment visas.

The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications, including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD.

The team acts as a key bridge between traders, Technology, Developers, Business Analysts, Infrastructure, and vendors, ensuring production stability, minimizing downtime, and supporting the full trade lifecycle across fixed income and credit products.

Responsibilities

• Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.
• Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.
• Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle.
• Manage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA.
• Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.
• Support platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to automation and operational efficiency initiatives.

• 5+ years of Application/Production Support experience within investment banking or capital markets.
• Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.
• Experience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred.
• Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management.
• Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos.
• Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary betweenUSD $105,000- US$135,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.