Front Office Agent- Seasonal

Hyatt Hotels Corporation; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent for a seasonal role to be the first point of contact for guests. You will handle check-ins/check-outs, reservations, and guest inquiries, delivering exceptional service while upholding Hyatt standards.

Responsibilities include verifying reservations, processing payments, upselling services, coordinating with other departments, and keeping the front desk organized and compliant with safety procedures.

Qualifications

• High school diploma or equivalent.
• At least 1 year prior hotel front desk or customer service experience.
• Strong verbal and written communication with a friendly, professional demeanor.
• Proficiency in hotel management software and computer systems.
• Ability to multitask, work under pressure in a fast-paced environment.
• Open availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests and ensure a seamless check-in/check-out.
• Verify IDs and reservation details accurately.
• Manage reservations, update profiles, and handle changes.
• Answer phones and respond to inquiries about services.
• Process payments and handle cash and billing.
• Maintain guest records and prepare daily reports.
• Respond to guest questions about the property and local area.
• Address complaints by coordinating with other departments.
• Upsell hotel services and amenities.
• Keep front desk organized and presentable.
• Follow Hyatt policies and safety procedures.
• Collaborate with housekeeping and maintenance.
• Assist in other front office tasks.

Skills

Customer service

Multitasking

Communication

Hotel software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

This is a seasonal position that will end 10/27/2026. The starting pay for this position is $24.71.

Qualifications

• High school diploma or equivalent
• At least 1 year prior experience in a hotel front desk, customer service, or related field.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

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