Front Office Agent - Courtyard Lexington South

Kaizen Lab Inc.; Lexington (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

Kaizen Lab Inc. seeks a friendly Front Desk Agent for our Lexington hotel. You will manage reservations, check guests in and out, and handle guest requests with a focus on courteous service.

The role requires strong communication, the ability to multitask in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. A positive team is offered with employee discounts and opportunities for growth.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in/out using a computerized system.
• Handle guest requests, such as tours or restaurant bookings.
• Assist with check-in/check-out processes, including payments and keys.
• Answer calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings as needed.
• Address guest concerns with professionalism and courtesy.
• Perform light cleaning duties and stock supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer literacy

Reservations software

Tools

Reservation management systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment