Front Office Agent

Riggs D.C; Washington (District of Columbia); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Complimentary hotel nights

Employee discounts

401K with 5% Match

Training and development programs

Employee meals

Job summary

Riggs Washington DC is seeking a friendly and professional Front Office Agent to welcome guests and manage reservations in a fast-paced hotel setting. You will greet guests warmly, process arrivals and departures, and answer phones and emails promptly, ensuring exceptional service.

Collaboration with all departments is essential to deliver seamless guest satisfaction. The role requires strong communication, organization, and multitasking skills, with flexibility to work evenings, weekends, and

Qualifications

• Minimum 1–2 years' experience in customer service preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet guests in a warm, personable, sincere and friendly manner.
• Process guest arrivals and departures.
• Modify guest reservations as needed.
• Answer phone calls, emails and guest inquiries in a timely manner.
• Collaborate with all departments to ensure seamless guest satisfaction.
• Comply with all company policies and maintain guest confidentiality.
• Perform other duties as assigned by Front Office Leadership.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Flexibility

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.Essential Functions:Greet guests in a warm, personable, sincere and friendly mannerProcess guest arrivals and departuresModify guest reservations as neededAnswer phone calls, emails and guest inquiries in a timely mannerCollaborate and communicate with all departments to ensure seamless guest satisfactionComply with all company policies and procedures and maintain guest confidentialityPerform other duties as assigned by Front Office LeadershipKnowledge, Skills and Abilities:A minimum of 1-2 years' experience is preferred but not requiredStrong customer service skills.Excellent communication skills; both verbal and written.Exceptional organizational skills.Ability to multitask while maintaining a positive attitude.Full flexibility is required to include evenings, weekends and holidays.Compensation$24.00 per hourBenefitsAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Medical, Dental & Vision Insurance (for full-time employees)6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and bars10 Days Vacation - Plus every year an extra dayCompany Paid Life Insurance 1.5X annual salaryEmployee Assistance ProgramReferral Incentive401K with 5% MatchTraining and Development ProgramsAdditional perks via United HealthcareComplimentary Employee MealsEmployee Recognition programsEqual Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.Location: Washington, DC