Front Office Agent

Fairmont Sonoma Mission Inn & Spa; Sonoma (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Fairmont Sonoma Mission Inn & Spa in Sonoma, California is seeking a Front Office Agent for a full-time role at a luxury wine country resort. You will greet guests, handle check-ins/check-outs, register arrivals, process payments, settle accounts, answer phones, and coordinate with housekeeping and bell staff.

Pay is $28.00 per hour. Requirements include a high school diploma or equivalent plus basic computer, cash-handling, and math skills; customer service experience is a plus but not

Qualifications

• High school diploma or equivalent required.
• Basic computer, cash-handling and math skills required.
• Customer service experience is a plus but not required.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Register arrivals and process payments.
• Settle guest accounts and answer phones.
• Coordinate with housekeeping and bell staff.
• Run daily front-desk reports.

Skills

Customer service

Cash handling

Basic computer skills

Math skills

Education

High school diploma or equivalent

Job description

Fairmont Sonoma Mission Inn & Spa is hiring a full-time Front Office Agent at its luxury wine country resort in Sonoma, California.

As the face of the front desk, you will greet guests, handle check-ins and check-outs, register arrivals, process payments and settle guest accounts, answer phones and guest questions, run daily front-desk reports, and coordinate with housekeeping and bell staff.

Pay is $28.00 per hour. Requirements include a high school diploma or equivalent plus basic computer, cash-handling, and math skills; customer service experience is a plus but not required, and the employer welcomes applicants who are still building experience. This is a luxury property, so professional grooming standards apply.