Front Desk Agent - Part Time

Spire Hospitality LLC; Healdsburg (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Spire Hospitality LLC in Healdsburg seeks a friendly front desk agent to greet guests, register arrivals, and close out accounts at checkout. You will input data into the property management system, promote services, handle payments, and support PBX tasks as needed.

The role requires calm, clear English communication and the ability to stand and move throughout front office. Join our team to deliver courteous service, manage reservations, and contribute to a smooth guest experience in a vibrant

Qualifications

• Ability to operate a calculator to perform moderately complex math accurately.
• Excellent customer service skills to handle diverse guests with patience and diplomacy.
• Ability to stand and move throughout the front office during shifts.
• Fluent English communication, both spoken and written.
• Ability to input and retrieve information using a moderately complex computer system.
• Ability to observe and respond to emergency situations.

Responsibilities

• Greet guests immediately with a friendly welcome and provide information on local attractions and hours.
• Complete the registration process in the hotel system, assign rooms, and prepare welcome materials.
• Process payments, verify cards, balance the house bank, and post charges to guest accounts.
• Answer calls promptly in English, relay messages, and assist guests with mail and packages.
• Close guest accounts at checkout and resolve issues following established guidelines.
• Assist PBX or reservations staff and provide general front-office support.

Skills

Calculator proficiency

Customer service

Mobility/standing

English communication

Computer input skills

Emergency awareness

Job description

Healdsburg sits at the prestigious intersection of the Alexander, Russian River, and Dry Creek Valleys, offering a rare blend of small-town intimacy and refined elegance. While its proximity to Sonoma County’s legendary vineyards is its most famous attribute, the town’s culinary scene is a destination in its own right, boasting world-class dining experiences as nuanced and complex as the local wines.

Job Overview

Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Compensation: $20.00 per hour

Responsibilities and Duties

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
• Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
• Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
• Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
• Use the photocopier to make copies of items as required.
• File registration cards in room number order.
• Retrieve registration cards from the files for each check out.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Specific Job Knowledge and Skills

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Spire Hospitality participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)