Front Office Manager

Kozy Hotel Houston North; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Company-paid health benefits (medical,

Employee discounts

Career advancement

Job summary

Kozy Hotel Houston North is seeking a Front Desk Manager to lead the front office with confidence, elevate service standards, and ensure every guest interaction reflects our design-forward hospitality ethos.

You will supervise front desk agents, coordinate with housekeeping and F&B, train staff on StayNTouch, and drive guest satisfaction through proactive leadership and teamwork.

Qualifications

• 2+ years in hotel front desk or guest services, with at least 1 year in a supervisory role.
• Strong leadership and communication skills with a hands-on, team-first approach.
• Proficiency in StayNTouch PMS.
• Ability to multitask, solve problems, and stay composed under pressure.
• Flexibility to work varied shifts including nights, weekends and holidays.

Responsibilities

• Supervising and scheduling front desk agents and night auditors.
• Training staff on systems, service standards, and guest engagement techniques.
• Monitoring check-in/check-out procedures, billing accuracy, and reservation flow.
• Handling escalated guest concerns with professionalism and empathy.
• Collaborating with housekeeping, maintenance, and F&B to ensure room readiness and guest satisfaction.
• Managing inventory of supplies, keys, and technology tools.
• Reviewing daily reports and audit summaries.
• Supporting hiring, onboarding, and performance reviews for front office staff.

Skills

Front desk supervision

Staff leadership

StayNTouch PMS

Multitasking

Guest service

Tools

StayNTouch PMS

Job description

Lead with style, precision, and warmth. Kozy Hotel is a design-forward, tech-savvy property that redefines the guest experience. We’re seeking a Front Desk Manager who can lead our front office team with confidence, elevate service standards, and ensure every guest interaction reflects our brand’s modern hospitality ethos.

What You’ll Do

• Supervising and scheduling front desk agents and night auditors
• Training staff on systems, service standards, and guest engagement techniques
• Monitoring check-in/check-out procedures, billing accuracy, and reservation flow
• Handling escalated guest concerns with professionalism and empathy
• Collaborating with housekeeping, maintenance, and F&B to ensure room readiness and guest satisfaction
• Managing inventory of supplies, keys, and technology tools
• Reviewing daily reports and audit summaries
• Supporting hiring, onboarding, and performance reviews for front office staff

What You Bring

• 2+ years of hotel front desk or guest services experience, with at least 1 year in a supervisory role
• Strong leadership and communication skills with a hands‑on, team‑first approach
• Proficiency in hotel PMS systems (StayNTouch)
• Ability to multitask, solve problems, and stay composed under pressure
• Flexibility to work varied shifts including nights, weekends and holidays
• A passion for hospitality and a commitment to guest satisfaction

What We Offer

• Competitive salary and performance‑based incentives
• Paid time off and holiday pay
• Health benefits including fulling company paid medical, dental and vision
• Employee discounts on hotel stays and amenities
• Opportunities for advancement and cross‑departmental training
• A collaborative, design‑forward work environment where your leadership makes a visible impact