Front Office Agent

Treehouse Sunnyvale, L.L.C.; Palo Alto (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

Starwood Hotels is seeking a Front Office Agent to warmly welcome guests, handle check-in/out, and ensure a smooth, enjoyable stay. The role emphasizes excellent guest service, responsiveness, and a team-oriented approach in a luxury hotel environment.

The candidate should have at least 1 year of related experience, a willingness to work in a 24-hour operation, and may benefit from knowing a second language. Starwood emphasizes inclusion and a commitment to guest satisfaction.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests on arrival, assist with check-in and check-out, and help throughout the stay.
• Provide impeccable service that reflects the Starwood Hotels brand and standards.

Skills

Guest service

Customer service

Team player

Detail oriented

Flexible schedule

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices at Starwood Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.

If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

About you...

Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.

Ability to speak a secondary language is a plus.

Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way.

The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$27 per hour Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture.

We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way.

Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.

We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews.

We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now