Front Office Agent

Loews Hotels, LLC.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in New York City is seeking individuals for guest service roles that encompass a variety of responsibilities, from guest registration to ensuring satisfaction across departments. Ideal candidates will have outstanding communication and guest service skills, with the ability to thrive in a dynamic, flexible work environment.

Qualifications

• Able to work a flexible schedule, including weekends and holidays.
• Must be able to stand for an eight-hour shift.

Responsibilities

• Welcome and register guests in a friendly, professional manner.
• Coordinate with other hotel departments to satisfy guest requests.
• Perform check-out and cash handling activities.

Skills

Excellent communication skills

Excellent guest service skills

General knowledge of hotel departments

Tools

Property management software

Job description

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Provide check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Adhere completely to all Loews Hotels Star Service Standards
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
• Distribute and coordinate completion of SQS survey cards during guest check-out
• Read Group Profiles and Banquet Event information on a daily basis
• Maintain the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management

• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

General

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• General knowledge of hotel departments
• Excellent communication skills - oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift

The wage for this position is $30.23 to $30.23.