Customer Services Assistant

VELTISTON GROUP; Town of Islip (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Services Assistant to manage client inquiries and ensure customer satisfaction through effective communication and problem-solving. The role requires strong interpersonal skills and a customer service mindset, with opportunities for independent work from home.

Qualifications

• Strong verbal and written communication skills for client interactions.
• Able to build rapport and positive relationships with clients.
• Identifying and resolving client issues effectively.

Responsibilities

• Responding to client inquiries via phone, email or chat.
• Addressing client concerns and finding solutions.
• Keeping track of customer interactions and order details.

Skills

Communication Skills

Interpersonal Skills

Problem-solving Skills

Customer Service Mindset

Job description

Title: Customer Services Assistant

Jobscope:

• Answering inquiries: Responding to clients questions via phone, email or chat.
• Handling complaints: Addressing client concerns and finding solutions.
• Providing product/service information: Offering details about products, services and promotions.
• Maintaining Records: Keeping track of customer interactions and order details.
• Coordination: Working with other departments to resolve issues.
• Promoting & Upselling: Encouraging clients to purchase products and services.

Requirement:

1. Communication Skills: Strong verbal and written communication skills for interacting with clients and conveying information.
2. Interpersonal Skills: Able to build rapport and establish positive relationships with clients.
3. Problem-solving Skills: Identifying and resolving client issues effectively.
4. Customer Service Mindset: Prioritizing clients satisfaction and striving to provide excellent service.
5. Highly independent and disciplined as you will be working from home.

All are welcome to apply.

Shortlisted candidates will be notified via online interview.