Front Office Agent

Hyatt; New York (NY); On-site; Full time

Job summary

Hyatt is looking for a Front Office Agent at The Standard, High Line in New York. This entry-level role focuses on welcoming guests and providing exceptional customer service while managing check-ins and check-outs in a vibrant hospitality environment.

Benefits

Health care

401k

PTO

Discounts

Meals

Qualifications

• 1-3 months experience in a similar role preferred.
• Ability to read, comprehend, and follow instructions.
• Basic understanding of money and operations.

Responsibilities

• Welcome guests promptly and assist with check-in/check-out.
• Upsell rooms and process transactions accurately.
• Coordinate with housekeeping and handle guest requests.

Skills

Organizational skills

Bilingual

Communication skills

Job description

Join to apply for the Front Office Agent role at Hyatt.

The Standard, High Line - Garden Room (848 Washington Street at the corner of West 12th Street)

Upcoming Open Call: Friday, June 13, 2025 from 11am - 2pm

Company Background: The Standard is a culturally engaged hotel known for its creative and inclusive atmosphere, offering a vibrant environment with events, dining, nightlife, and more. It is recognized for its design, service, and its reputation as a pioneer in hospitality.

Mission Statement: To create experiences by embracing and empowering a diverse team, collaborators, and guests, making The Standard a welcoming home.

Our Purpose: To be an anchor in our neighborhoods and a platform for culture and creativity, bringing people together in genuine interactions. We aim to make every stay memorable, fostering a space for meeting, engaging, learning, dining, sleeping, dancing, and having fun while being yourself.

We see ourselves as a stage, not just a hotel, where you can become whoever you like, even if just for a night. We are unapologetically disruptive of expectations. It’s WHO WE ARE!

#StandardFamily

Job Title:

Front Office Agent

Department:

Front Office

Location:

The Standard, High Line

Reporting to:

Director of Front Office Operations/MOD

Job Purpose:

To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience.

Main Duties & Responsibilities:

• Welcome guests promptly and professionally.
• Perform check-in/check-out using Opera, review bills, and ensure correct room types and rates.
• Register guests, issue keys, provide hotel information, and answer calls courteously.
• Upsell rooms to maximize revenue.
• Process transactions accurately and handle cash and credit cards per procedures.
• Communicate guest requests or issues to management.
• Coordinate with housekeeping and bell staff for check-ins, check-outs, and luggage.
• Arrange transportation and review logs for arrivals and departures.
• Manage room changes, guest visitors, and provide local recommendations.
• Handle reservations in absence of reservations staff and maintain cashier bank.
• Respond to guest complaints and perform service recovery.
• Book reservations, process cancellations, and communicate shift updates.
• Promote teamwork and maintain professionalism at all times.
• Ensure guest privacy and confidentiality.

Specific Requirements:

• Ability to read, comprehend, and follow instructions, preferably bilingual.
• 1-3 months experience in a similar role.
• Basic understanding of money, measurements, and operations.
• Organizational skills and open availability.
• Experience in a high-volume, high-end hotel is preferred but not required.

Physical Requirements:

• Stand frequently, lift up to 50 pounds, operate systems, and maintain hygiene standards.
• Be punctual, responsible, guest-service oriented, and possess strong communication skills.

Compensation & Benefits:

• Pay rate: $25.13/hour
• Health care, life, disability, pet insurance, 401k, PTO, holidays, discounts, meals, referral program, and staff events.

This position is at a location where Hyatt is not the employer; employment benefits are managed by a third-party management company.

Additional Info:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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