Front Office Agent

Hyatt Hotels Corporation; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dream South Beach is seeking a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.

This highly visible role enables casual conversation and directly impacts the guest experience. You’ll be the face of Hyatt as a Front Office Associate, assisting guests with check-in/out, answering inquiries, and promoting hotel offerings.

Qualifications

• Customer-focused approach in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Ability to work overnight shifts.

Responsibilities

• Greet guests and check them in/out.
• Explain hotel services and promotions.
• Process payments and respond to guest inquiries.

Skills

Customer service orientation

Verbal and written communication

Stamina

Overnight shifts

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Dream South Beach is looking for a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to work overnight shifts

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