Front Office Agent

Hyatt Regency; Cleveland (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Hyatt Regency Cleveland is seeking a Front Office Associate to manage the guest check-in/out process and communicate hotel services. This role offers opportunities for casual conversation and a direct impact on the guest experience.

If you have worked at other hotels as a front desk clerk or are interested in hotel clerk roles, we’d love to hear from you. View our Virtual Reality Experience to see a day in the life of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Manage guest registration and communicate hotel services and promotions.
• Assist guests with inquiries and process forms of payment.
• Be the face of Hyatt and contribute to the guest experience.

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization - Hyatt Regency Cleveland

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office Associate Role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Use your past hotel job experience to make a difference at Hyatt.