Front Office Administrative Specialist - Customer Experience

Equity LifeStyle Properties, Inc.; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties, Inc. is seeking an Administrative Assistant-Front Office in Plant City, Florida.

The role supports community operations, delivers exceptional customer service to residents, and collaborates with a highly engaged team to meet business goals. Responsibilities include greeting residents, processing sales-related tasks, maintaining records, utilizing marketing and inventory tools, and contributing to regular team meetings.

Qualifications

• Strong customer service skills.
• Excellent interpersonal, written, and verbal communication.
• Positive attitude, self-motivated, resourceful, professional, and deadline-driven.
• Strong math skills and the ability to calculate figures such as discounts, interest, and commissions.
• Ability to work in a fast-paced, team-centered environment.
• Willingness to work weekends regularly.
• Ability to problem solve and be detail oriented.
• Understand and follow company policies and procedures.
• Team player, open to feedback and directions from management.
• Proficient with Microsoft Office, including Outlook and Excel.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greeting customers and residents in a professional and friendly manner.
• Processing and closing homes in accordance with company business plans.
• Adhering to the company’s selling philosophy while using all tools provided.
• Providing timely follow-up with current customers from initial contact to after closing; maintain records of all communications.
• Monitoring daily customer traffic using designated tracking tools and sending thank-you notes with follow-up.
• Completing required administrative tasks accurately and on time while managing priorities.
• Creating sales agreements including sales tax calculations and monthly payment plans, plus running credit checks.
• Maintaining and monitoring the internal inventory software to ensure accurate home listings.
• Taking photographs and videos of homes for marketing sources.
• Attending regular rally meetings to review sales and marketing strategies.
• Maintaining open communications with community and regional teams.
• Auditing marketing materials and maintaining digital sources.
• Maintaining a daily list of available homes and tracking new arrivals.
• Organizing files and ordering office supplies.
• Researching and implementing company-sponsored activities.
• Attending training programs and seminars as required.
• Delivering various communications to customers or residents.
• Performing other duties as assigned by manager.

Skills

Customer service

Communication skills

Positive attitude

Math skills

Teamwork

Weekend availability

Problem solving

Follow procedures

Team player

Continuous learning

MS Office

Driver's license

Tools

Outlook

Excel

Office suite

Job description

Equity LifeStyle Properties, Inc. is seeking an Administrative Assistant-Front Office in Plant City, Florida.

The role supports community operations, delivers exceptional customer service to residents, and collaborates with a highly engaged team to meet business goals. Responsibilities include greeting residents, processing sales-related tasks, maintaining records, utilizing marketing and inventory tools, and contributing to regular team meetings.