Front Office Administrative Assistant Coastal Horizons Center

Cosmotek College; Wilmington (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Coastal Horizons in Wilmington, NC is seeking a Front Office Administrative Assistant to join our team. You will greet clients, process payments, verify patient demographics and funding sources, and maintain accurate records with attention to detail.

Responsibilities include answering phones, scheduling and coordinating with departments, directing inquiries, and assisting with basic clerical tasks while ensuring privacy and security of information.

Qualifications

• High school diploma or equivalent.
• Two years of secretarial or clerical experience.
• Some college coursework preferred.
• Ability to follow HIPAA and OSHA guidelines.

Responsibilities

• Greet clients and manage front desk.
• Process payments and verify demographics and funding sources.
• Handle incoming and outgoing calls and inquiries.
• Maintain accurate records and file organization.
• Ensure privacy and safety compliance (HIPAA/OSHA).

Skills

Customer service

Secretarial experience

Telephone etiquette

Data entry

Payments processing

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Office equipment

Job description

AtCoastal Horizons, our mission is to provide a continuum of professional services to promote healthier lives, stronger families, and safer communities. We are currently seeking a motivated and passionateFront Office Administrative Assistantto join our dynamic team. If you’re looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

Location:

On-site

Schedule:

Monday-Friday, 40hrs/wk

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:

• High School Graduate, some college business course work preferred.
• Two (2) years of previous experience with secretarial or clerical experience.
• Equivalent combination of education and experience

GENERAL STATEMENT OF DUTIES:

The Integrated Care Front Office Administrative Assistant will be responsible for greeting clients, collecting payments, verifying patient demographics and funding source (grant, insurance, sliding fee, self-pay), incoming and outgoing phone calls, and a variety of other administrative duties.

Perform a variety of administrative duties:

• Subject to the OSHA rules and regulations on blood borne pathogens due to the possible exposure of various body fluids.
• Ability to comply and enforce HIPPA requirements

RECRUITMENT AND SELECTION GUIDELINES:

• General knowledge of administrative practice and procedures.
• Ability to use correct grammar, vocabulary, and spelling.
• Knowledge of arithmetic and its uses in general office work.
• Ability to gather and give basic information and instructions on Agency programs and services based on inquiries.
• Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator, and other equipment.
• Ability to arrange and place records, reports, and files into proper sequence.
• Ability to establish and maintain effective working relationships.
• Willingness to work with clients who have specialized needs and interact with them professionally.
• Commitment to meeting the needs of diverse clients by following diversity and inclusion agency practices and guidelines
• Ability to physically perform the basic life operational functions of stooping, standing, walking, fingering, grasping, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer, and do extensive reading.