Receptionist

Sullivan County; Unity (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Sullivan County in New Hampshire is seeking a friendly Administrative Assistant/Receptionist to join our team. You will greet visitors, answer a multi-line telephone, and route calls and inquiries with discretion.

The role requires strong clerical skills, experience in office administration, and proficiency with Microsoft Office. You must handle confidential information effectively while supporting administrative operations and record-keeping.

Qualifications

• High school diploma or equivalent.
• Coursework in Basic bookkeeping, Computer skills and Office practices.
• Up to three years of relevant office administration experience or equivalent.
• Associate’s degree may substitute for up to two years of required experience.

Responsibilities

• Using a multi-line telephone, answer and appropriately route all incoming calls.
• Greet and direct visitors, volunteers and other members of the public by providing general information and directions.
• Support facility admissions by being the conduit for information necessary to accept and admit residents, as directed and supervised by the Director of Community Development.
• Monitor eDischarge website for new referrals and inform relevant directors when a new referral is obtained.
• Verify new admission coverage for Medicare, Medicaid and other insurance as requested.
• Process accounts payable and update the data base monthly.
• Monitor sign-in books for volunteers and visitors.
• Ensure advertising and brochures are current and on display.
• Prepare routine correspondence and compile numerical data for reports.

Skills

Greeting visitors

Multi-line phone handling

Clerical skills

Confidential information handling

Office administration

Attention to detail

Education

Associate’s degree in Office Management or related

High school diploma or equivalent

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

We are looking for a friendly and welcoming Administrative Assistant/Receptionist to join our team. You will greet and direct visitors, answer a multi-line telephone and appropriately route all incoming calls. The successful candidate will possess strong clerical skills, experience in office administration, and a working knowledge of standard office procedures. This role requires someone who is adaptable, efficient, and capable of maintaining confidentiality while handling sensitive information.

• Using a multi-line telephone, answer and appropriately route all incoming calls.
• Greet and direct visitors, volunteers and other members of the public by providing general information and directions in accordance with accepted practices and management’s direction.
• Support facility admissions by being the conduit for information necessary to accept and admit residents, as directed and supervised by the Director of Community Development.
• Monitor eDischarge website for new referrals. Inform Director of Community Development and Director of Nursing/designee when a new referral is obtained.
• Verify new admission coverage for Medicare, Medicaid and other insurance as requested.
• Process and manage accounts payable through designated computer software. Process the bill for the Human Services expense and update the data base monthly.
• Monitor for entries into volunteer and visitor sign in books.
• Insure all advertising and informational brochures and pamphlets are current and on display.
• Support Administrator and other departments in the preparation and completion of correspondence and documentation. General word processing and database population to include: typing correspondence, memos, reports, and other documents; completing various report forms; preparing routine correspondence; and compiling numerical data for database reports.
• Maintain facility policies in both physical and electronic format.
• Perform all filing activities as directed by Administrator and Director of Community Development.

Minimum Qualifications:

• High school diploma or equivalent.
• Successful completion of courses in Basic bookkeeping, Computer skills and Office practices and procedures
• Up to three (3) years of relevant office administration experience or a combination of education and experience that demonstrates the required knowledge and skills.
• Associate’s degree in Office Management, Business Management, Medical Records, or a related field may substitute for up to two years of required experience.

Preferred Skills and Abilities:

• Strong working knowledge of:
  • Business English and/or medical terminology
  • Spelling, arithmetic, and basic bookkeeping
  • Modern office equipment, procedures, and software
• Ability to:
  • Perform accurate arithmetical computations and tabulations
  • Maintain complex clerical records and produce accurate reports
  • Draft routine correspondence independently
  • Manage daily office functions with minimal supervision
  • Build and maintain effective working relationships with coworkers and the public

Technical Proficiency Required:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Adobe Acrobat
• Ability to learn and operate custom or proprietary application systems

Additional Attributes:

• Strong organizational skills and keen attention to detail
• Ability to prioritize tasks and work independently
• Flexibility to adapt to changing demands or priorities with minimal notice