Administrative Assistant

Proactive MD; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Proactive MD is seeking an Administrative Assistant to provide essential front-desk support at our Health Center. You will schedule appointments, greet patients, answer calls and emails, and handle billing and EMR communications to ensure a positive patient experience.

Required: high school diploma, 1+ year admin experience, MS Office proficiency, and preferred clinical setting experience. A current BLS certification is required within 90 days of start date.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of relevant administrative experience is preferred.
• Proficiency with MS Office (Word, PowerPoint, Excel) is required.
• Experience in a clinical setting is preferred.
• Current BLS certification through the American Heart Association is required within 90 days of start date.

Responsibilities

• Schedules all appointments for the Health Center.
• Greets patients and visitors in a warm, friendly manner and directs them as appropriate.
• Answers all incoming calls for the Health Center.
• Handles all billing and payment for the Health Center.
• Communicates via phone, email, EMR software, and other systems regarding patient inquiries, concerns, or escalations.

Skills

1+ years admin experience

MS Office proficiency

Clinical setting experience

BLS certification

Education

High School Diploma or equivalent

Tools

EMR software

Job description

People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lower overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers.

The Administrative Assistant provides basic administrative support for clinic staff, including scheduling, greeting and directing patients, billing, answering phones and emails, and various other administrative duties to ensure the smooth operation of the Health Center. As this role is generally the first face a patient sees when entering a Health Center, they are a constant champion of our Patient Promise and ensures a positive experience for the patient from this first interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules all appointments for the Health Center.

• Greets patients and visitors in a warm, friendly manner and directs them as appropriate.

• Answers all incoming calls for the Health Center.

• Handles all billing and payment for the Health Center.

• Communicates via phone, email, Electronic Medical Record software, and other systems regarding patient inquiries, concerns, or escalations.

KNOWLEDGE, SKILLS, & ABILITIES

Required:

• High School Diploma or equivalent required.
• Requires 1+years of relevant experience; previous administrative experience preferred.
• Requires proficiency in MS Office (Word, PowerPoint, Excel).
• Experience in a clinical setting preferred.
• Current BLS certification through the American Heart Association valid for at least 90 days after start date

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This job primarily operates in a professional medical office environment. The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to talk, see, and hear.

• Prolonged periods of sitting at a desk and extended use of a computer and phone are required.

• The employee frequently is required to stand, walk, use hands, reach with hands and arms, and occasionally lift office products.

• Additionally, the employee will need to be able to lift/move/store individual 20-30 pound boxes and items such as office and medical supplies and equipment.