Medical Front Desk Receptionist

US Foot and Ankle Specialists; Bluefield (VA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot and Ankle Specialists is seeking a Medical Front Desk Receptionist to provide essential administrative support in a fast-paced practice. You will greet patients, schedule appointments, perform data entry, manage EHR, and educate patients on services.

In this role you will verify insurances, handle payments, maintain records, support billing, and assist with office tasks to keep patient flow smooth and accurate. Prior medical front desk experience preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• Medical office experience preferred (2+ years).
• Knowledge of health insurance processes and HIPAA compliance.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register patients and update demographics and financial info.
• Maintain patient records via data entry, faxing, and scanning.
• Process payments including copays, deductibles, and coinsurance.
• Verify insurance eligibility and authorizations for next-day visits.
• Monitor patient flow and communicate updates to staff.
• Assist with billing claims and denials as needed.
• Support office tasks and projects.

Skills

Customer service

Communication

Multitasking

Teamwork

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as neede d
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Required Skills and Experience:

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Knowledgeofhealth insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public
• Strong communication , multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) P lan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.