Front-of-House Utility & Host — Guest Experience Pro

MadTree Brewing Company; Cincinnati (OH); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Compensation $8.00 per hour

401(k)

Mental health support

Volunteer time

Gift cards for MadTree food & merch

Cross-training opportunities

Nature-inspired spaces

Team culture

Job summary

MadTree Brewing Company is seeking a friendly Utility/Host in Cincinnati, OH. This part-time role supports front-of-house operations, including hosting, bussing, and service assistance to ensure a clean, welcoming dining environment.

You’ll collaborate with bartenders and servers, maintain glassware and table readiness, and help keep service flowing during shifts. Must be 21+ and available for evenings and weekends.

Qualifications

• High School Diploma or GED.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance.
• Experience with reservation management systems, such as OpenTable, is a plus.

Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift.
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in.
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving.
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces.
• Monitor the restaurant's appearance continuously and address issues before guests notice them.
• Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance.
• Keep polished glassware and silverware levels stocked and service-ready at all times.
• Refill ice, condiments, and operational essentials throughout service.
• Communicate clearly between FOH and BOH to keep food moving and service tight.
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day.
• Complete opening, closing, and transition side work thoroughly and consistently.
• Keep stations stocked, organized, and ready for the next wave of service.
• Maintain urgency during high-volume service without losing attention to detail.
• Support service recovery and help fill operational gaps as they come up.
• Support sustainability efforts through proper waste management and sorting.

Skills

Customer service

Multi-tasking

Communication

Guest relations

Education

High School Diploma or GED

Tools

OpenTable reservation system

Job description

MadTree Brewing Company is seeking a friendly Utility/Host in Cincinnati, OH. This part-time role supports front-of-house operations, including hosting, bussing, and service assistance to ensure a clean, welcoming dining environment.

You’ll collaborate with bartenders and servers, maintain glassware and table readiness, and help keep service flowing during shifts. Must be 21+ and available for evenings and weekends.