Utility – Alcove Summit Park

MadTree Brewing Company; Cincinnati (OH); On-site; USD 11,020 - 16,531; Part time

Benefits offered by this job

401(k)

Mental health support

Volunteer time

Gift cards for MadTree food, beverages

Cross-training opportunities

Nature-inspired workspace

Face-to-face humanity

Team that cares

Job summary

MadTree Brewing Company in Blue Ash, OH is seeking a Utility to support front-of-house operations, from hosting to bussing, aiding servers and bartenders, and keeping the dining room clean and organized during all shifts.

The role emphasizes guest service, strong teamwork, and the ability to adapt as business needs change. Availability includes nights, weekends, and holidays, with compensation of $8 per hour plus tips.

Qualifications

• High School Diploma or GED.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance record.

Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift.
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in.
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving.
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high‑touch surfaces.
• Monitor the restaurant's appearance continuously and address issues before guests notice them.
• Support servers and bartenders with pre‑bussing, food running, polishing glassware and silverware, stocking, and table maintenance.
• Keep polished glassware and silverware levels stocked and service‑ready at all times.
• Refill ice, condiments, and operational essentials throughout service.
• Communicate clearly between FOH and BOH to keep food moving and service tight.
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day.
• Complete opening, closing, and transition side work thoroughly and consistently.
• Keep stations stocked, organized, and ready for the next wave of service.
• Maintain urgency during high‑volume service without losing attention to detail.
• Support service recovery and help fill operational gaps as they come up.
• Support sustainability efforts through proper waste management and sorting.

Skills

Food Passion

Quality Focus

Team Player

Organization Master

Multi-tasker

Communication Pro

Safety Champion

Time Management

Education

High School Diploma or GED

Tools

None

Job description

Position Summary

The Utility role is the connective tissue of our front‑of‑house — moving between hosting, bussing, food running, and service support to keep the restaurant clean, organized, and ready for whatever the shift brings. They greet guests at the door, reset tables with urgency, back up servers and bartenders through the rush, and keep the dining room sharp from open to close. They show up as a MadTree ambassador who lives Connect, Grow, and Give a f*ck every shift.

Location

Blue Ash, OH

Status

Part Time, Full Time

Reports To

Assistant General Manager

Compensation

$8 + tips

Essential Duties & Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift.
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in.
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving.
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high‑touch surfaces.
• Monitor the restaurant's appearance continuously and address issues before guests notice them.
• Support servers and bartenders with pre‑bussing, food running, polishing glassware and silverware, stocking, and table maintenance.
• Keep polished glassware and silverware levels stocked and service‑ready at all times.
• Refill ice, condiments, and operational essentials throughout service.
• Communicate clearly between FOH and BOH to keep food moving and service tight.
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day.
• Complete opening, closing, and transition side work thoroughly and consistently.
• Keep stations stocked, organized, and ready for the next wave of service.
• Maintain urgency during high‑volume service without losing attention to detail.
• Support service recovery and help fill operational gaps as they come up.
• Support sustainability efforts through proper waste management and sorting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• High School Diploma or GED.
• 1 + year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance record.

Additional Qualification Requirements

• Experience in a high‑volume bar and/or restaurant is strongly preferred.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.

Skills & Abilities

• Food Passion: Demonstrates enthusiasm for cooking and food preparation.
• Quality Focus: Maintains high standards in food preparation and presentation.
• Team Player: Works effectively in a collaborative kitchen environment.
• Organization Master: Maintains clean, efficient work areas.
• Recipe Expert: Follows standardized recipes and portions accurately.
• Multi‑tasker: Handles multiple orders while maintaining quality.
• Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels.
• Safety Champion: Ensures adherence to food safety and sanitation standards.
• Time Management: Efficiently prioritizes tasks during service periods.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to work in hot environments.
• Ability to frequently reach, bend, and use hands and arms.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

• The work environment is usually that of a restaurant kitchen.
• The work environment includes exposure to heat, water, and cleaning chemicals.
• The employee frequently works with industrial cleaning equipment.
• The employee frequently works on wet floors.
• The position requires extended periods of standing and walking.

Benefits

• Transparent compensation — $8 + tips
• 401(k)
• Free mental health support — 8 in‑person/video sessions + unlimited text‑based therapy
• Paid volunteer time annually + company‑wide Community Impact Day
• Enjoy what we create — Regular gift cards for MadTree food, beverages, and merch
• Continued growth — Cross‑training opportunities across hospitality operations
• Nature‑inspired workspaces — Designed to connect people to nature and each other
• Face‑to‑face humanity — Real human connection, not screen isolation
• A team that gives a f*ck — People who are passionate and genuinely care

EEO Statement

MadTree is committed to building a diverse, equitable, and inclusive workforce.