Front-of-House Usher: Guest Service & Safety

American Automation; Denver (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Discounted employee parking locations

On-site parking at event rate

Job summary

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Qualifications

• Enforce production-specific guidelines, including photography policies, seating holds, and seating breaks.
• Address patrons when policies are not being followed before, during, or after performances in a confident, respectful manner.
• Direct patrons attending events, guiding guests to assigned seats and venue amenities (restrooms, ATMs).
• Provide clear directions in accordance with venue safety policies and procedures.
• Perform crowd control duties, directing large and small crowds and restraining patrons when required by operational guidelines.
• Work nights, weekends, and holidays as required by event schedules.
• Comprehend, direct, and execute emergency procedures, including venue evacuations.

Responsibilities

• Enforce production-specific guidelines, including photography policies, seating holds, and seating breaks.
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Job description

Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.