Theatre Usher — Guest Experience & Safety

Playbill, Inc.; Northern, New York (KY, NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Non-Union

Job summary

NG Astor LLC seeks friendly Ushers for the Astor Place Theatre in New York City. You will be the public face of the front-of-house, greeting guests, guiding them to seats, and ensuring a welcoming and safe theatre experience.

Responsibilities include assisting with tickets and programs, enforcing policies, helping guests with accessibility needs, and supporting cleaning and safety checks between shows. Availability evenings and weekends is required.

Qualifications

• Prior experience in a customer service role is highly preferred.
• Strong verbal communication skills.
• Must be available to work evenings and weekends.

Responsibilities

• Greet guests and guide them to seats.
• Enforce theatre policies and assist with concessions and programs.
• Assist with cleaning and restrooms between shows.
• Support Box Office during guest arrival.
• Provide mobility assistance and accommodations as needed.
• Conduct safety checks and report issues to management.

Skills

Customer service

Verbal communication

Team player

Calm under pressure

Evenings/weekends availability

Job description

NG Astor LLC seeks friendly Ushers for the Astor Place Theatre in New York City. You will be the public face of the front-of-house, greeting guests, guiding them to seats, and ensuring a welcoming and safe theatre experience.

Responsibilities include assisting with tickets and programs, enforcing policies, helping guests with accessibility needs, and supporting cleaning and safety checks between shows. Availability evenings and weekends is required.