Front-of-House Support Team Member

Pennsylvania Restaurant and Lodging Association; Intercourse (PA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

20% discount

Learning and development opportunities

Flexible schedule

Job summary

Harvest Café at Kitchen Kettle Village in Intercourse, PA is seeking guest-focused team members for a part-time role. You will greet guests, manage dining areas, assist with food service operations, and handle transactions accurately in a fast-paced café setting.

Expect a schedule with evenings and Sundays closed, flexible hours, and a strong work/life balance. You’ll build relationships with tour guides and bus drivers, learn the menu, maintain cleanliness, complete operational logs, and enjoy

Qualifications

• Greeting guests and delivering outstanding service.
• Accurate handling of money, transactions, and cash reconciliation.
• Ability to open/close the café and maintain dining room cleanliness.
• Engaging with guests and tour groups to enhance experience.

Responsibilities

• Accurately handle all money transactions and reconcile cash at day end.
• Assist with opening and/or closing the Café as needed.
• Maintain cleanliness of dining room and service areas.
• Greet guests, address service issues, and share village information.
• Build relationships with regular tour guides and bus drivers.

Skills

Teamwork

Confidentiality

Stress management

Coachability

Adaptability

Job description

Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability)

Closed Evenings & Sundays | Flexible Schedule | Great Work/Life Balance

Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups.

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

What You'll Do

• Accurately handle all money transactions, close registers, and reconcile cash at end of business day
• Assist with opening and/or closing the Café as needed
• Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
• Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
• Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
• Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
• Demonstrate complete menu knowledge and share with guests
• Build relationships with regular tour guides and bus drivers, learning their names and preferences
• Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas

What You Bring

• Teamwork orientation
• Confidentiality
• Stress management/composure
• Coachability
• Ability to adapt to changing environment