Front of House Supervisor

PharmaCann Inc; Broomfield (CO); On-site; Full time

Job summary

A leading company in the cannabis industry is seeking a Front of House Supervisor in Broomfield, CO. This role involves supervising a team to enhance customer experience, ensuring compliance with regulations, and driving operational excellence. The ideal candidate will have strong leadership skills, a background in customer service, and a commitment to collaboration. This is a full-time position with a starting pay of $19.50/hour.

Qualifications

• Minimum 2 years’ experience in a customer service related field.
• Store leadership experience preferred.
• Bilingual in English / Spanish is a plus.

Responsibilities

• Supervise a team to improve quality and customer experience.
• Drive high customer experience standards and engagement.
• Ensure compliance with safety and regulatory standards.

Skills

Customer Service

Leadership

Communication

Time Management

Education

Bachelor’s Degree in business

High School Diploma

Tools

Google Suite

Microsoft Office Suite

Job description

Join to apply for the Front of House Supervisor role at PharmaCann Inc

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Front of House Supervisor role at PharmaCann Inc

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Starting pay for this role is $19.50/hour

Duties And Responsibilities Or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
  
  

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
  
  

Education

Education and Experience Requirements

• High School Diploma or equivalent required.
  
  

Work Experience

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.
  
  

Required Certificates, Licenses, And Registrations

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.
  
  

Working Conditions

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.
  
  

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

Referrals increase your chances of interviewing at PharmaCann Inc by 2x

Get notified about new House Supervisor jobs in Broomfield, CO.

Denver, CO
$120,000.00
-
$150,000.00
1 day ago

Greenwood Village, CO $90,000 - $110,000 1 month ago

Residential Counselor I/II - Sanderson - Sun/Mon/Tues, 8am-8pm

Residential Counselor I/II - Ash House 8pm-8am Sun/Mon/Tues

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.