Front of House Shift Leader - Drive Guest Joy & Team Growth

Chick-fil-A; Bloomington (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Sundays off

Flexible schedule

Free meals

Uniform provided

Health insurance options

401(k)

Tuition assistance

Growth opportunities

Scholarship eligibility

Local Owner/Operator

Job summary

Chick-fil-A Bloomington West seeks a Front of House Shift Leader to run a shift with confidence, care for guests, and develop people. You will open or close the restaurant, own the guest experience, drive CEM scores, and place the right team members in the right positions.

This full-time role offers Sundays off, a starting pay of $18 per hour, and opportunities for growth under a local Owner/Operator who works side by side with the team.

Qualifications

• Ability to open and/or close and own a shift.
• Strong hospitality skills and heart for serving people.
• CEM-minded with focus on guest scores and comments.
• Reliable, organized, and calm under pressure.
• Authorized to work in the United States.
• Previous Chick-fil-A or leadership experience is a plus.

Responsibilities

• Open or close the restaurant and own the full Front of House shift from start to finish.
• Lead Front Counter, Dining Room, Drive-Thru, drinks, desserts, bagging, and hospitality positions.
• Be a CEM expert: coach in real time to drive guest scores.
• Place team members in the right positions and train, coach, and grow them.
• Run a clean, organized, and welcoming dining room and front line.
• Handle guest concerns with HEARD: Hear, Empathize, Apologize, Resolve, Delight.
• Protect speed, accuracy, food quality, and food safety.
• Communicate clearly with Back of House and leadership to stay aligned.

Skills

Leadership

Hospitality

Coaching

Team development

Guest service

CEM mindset

Job description

Chick-fil-A Bloomington West seeks a Front of House Shift Leader to run a shift with confidence, care for guests, and develop people. You will open or close the restaurant, own the guest experience, drive CEM scores, and place the right team members in the right positions.

This full-time role offers Sundays off, a starting pay of $18 per hour, and opportunities for growth under a local Owner/Operator who works side by side with the team.