Front of House Shift Leader (AM)

Chick-fil-A; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Chick-fil-A is seeking a Shift Leader in Raleigh to drive growth, develop leaders, and proactively address problems. This role requires ownership, fast problem-solving, and ongoing coaching during peak times.

The ideal candidate has Chick-fil-A experience, strong analytical ability with reports, and a commitment to a 40+ hour week, including Saturdays. You will shape daily operations, reinforce culture, and lead by example.

Qualifications

• 12+ months of Chick-fil-A experience (unless exception by Senior Leader).
• Expert knowledge of the business, including reports, procedures, and administrative skills.
• Willingness to work 40+ hours a week, including Saturdays.
• Demonstrate the ability to implement real, results-driven change via SMART business plans.
• Demonstrate expert problem-solving skills and the ability to develop others.

Responsibilities

• Grow the business, develop leaders, and proactively solve and prevent problems.
• Take ownership to ensure problems are solved quickly and efficiently.
• Provide coaching, perspective, and feedback during peak volumes.
• Set clear goals that impact daily operations and results.
• Protect the culture and hold Trainers and Team Members accountable.

Skills

Leadership

Problem solving

Coaching

Team development

Communication

Accountability

Flexibility

Job description

Job Purpose: to care for the business as a whole, proactively solve problems, plan for the future, and care for the culture

Reports to: Executive Director or other assigned Senior Leader

Job Overview: Shift Leaders are high-level leaders. Seeks to grow the business, develop leaders, and proactively solve and prevent problems. They take ownership and ensure that all problems are solved quickly and efficiently.

Expectations:

• To solve complex, big-picture problems of the business through report analysis (CEM, Labor, etc.)
• To have a passion for developing leaders
• To protect the culture
• To hold Trainers and Team Members accountable
• To be present during peak volumes to assist the team and leaders with coaching, perspective, and feedback
• To provide clear goals for the team that impact daily operations and results
• To have a passion for continuously improving the business

Requirement:

• 12+ months of Chick-fil-A experience (Unless exception made by Senior Leader)
• Demonstrate expert knowledge of the business, including reports, operational procedures, and administrative skill. Be able to implement real, results-driven change driven by SMART business plans
• Commitment to open availability with 40+ hours a week in the business and a willingness to work whenever and wherever is necessary(Saturday's are required)
• Demonstrate that the team holds them in high respect
• Demonstrate expert problem-solving skills
• Demonstrate a clear ability to develop others

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.