Front of House Shift Leader

Charlotte's; New Orleans (LA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Charlotte's on Magazine Street in New Orleans is opening a new all-day eatery inspired by Parisian cafés and local culture. We seek a Server / Key Leader to blend service with shift leadership in a hybrid role that helps the team deliver memorable guest experiences.

The role emphasizes leadership, guest connection, and teamwork as we establish operations for a daily ritual-like welcoming atmosphere. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous serving experience in a full-service restaurant is required.
• Leadership or Key Leader experience in a restaurant is preferred.
• Knowledge of food, wine, cocktails, and full-service dining standards.
• Strong interpersonal skills and genuine hospitality.
• Ability to stay calm, organized, and decisive in a fast-paced environment.
• Strong problem-solving skills and independent judgment.
• Dependable and punctual, with initiative.
• Willingness to learn and adapt to new procedures.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Provide friendly, attentive, and efficient service throughout the guest experience.
• Maintain strong knowledge of food, wine, cocktails, and beverage menus to answer questions and offer recommendations.
• Accurately take and enter orders, communicating allergies and dietary restrictions to the kitchen and bar.
• Monitor table pacing and coordinate with kitchen, bar, and support staff for smooth service.
• Anticipate guest needs, maintain table settings, and ensure accurate delivery.
• Demonstrate proper wine presentation, opening, and pouring techniques.
• Process guest payments accurately using the POS system.
• Maintain clean, organized, and stocked service areas.
• Complete assigned opening, closing, and side work duties.
• Follow all food safety, sanitation, and alcohol service policies.
• Maintain professional appearance and adhere to uniform standards.
• Oversee operations during Key Leader shifts and serve as manager on duty.
• Lead pre-shift meetings and communicate updates to the team.
• Monitor service flow and staffing; adjust as needed.
• Provide guidance to front-of-house staff and uphold service standards.
• Address guest concerns and resolve issues professionally.
• Coordinate with kitchen and bar to address operational challenges.
• Assist with opening/closing procedures including cash handling.
• Ensure cleanliness, safety, and organization of the restaurant.
• Communicate shift updates and feedback to management.
• Promote accountability, teamwork, and a positive work environment.

Skills

Serving experience

Leadership experience

Interpersonal skills

Problem-solving

Reliability

Willingness to learn

Availability

Decisiveness

Job description

Charlotte's on Magazine Street in New Orleans is opening a new all-day eatery inspired by Parisian cafés and local culture. We seek a Server / Key Leader to blend service with shift leadership in a hybrid role that helps the team deliver memorable guest experiences.

The role emphasizes leadership, guest connection, and teamwork as we establish operations for a daily ritual-like welcoming atmosphere. Evening, weekend, and holiday availability is expected.