FOH Shift Leader

Charlotte's; New Orleans (LA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Charlotte's on Magazine Street in New Orleans is opening a new all-day eatery inspired by Parisian cafés and local culture. We seek a Server / Key Leader to blend service with shift leadership in a hybrid role that helps the team deliver memorable guest experiences.

The role emphasizes leadership, guest connection, and teamwork as we establish operations for a daily ritual-like welcoming atmosphere. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous serving experience in a full-service restaurant is required.
• Leadership or Key Leader experience in a restaurant is preferred.
• Knowledge of food, wine, cocktails, and full-service dining standards.
• Strong interpersonal skills and genuine hospitality.
• Ability to stay calm, organized, and decisive in a fast-paced environment.
• Strong problem-solving skills and independent judgment.
• Dependable and punctual, with initiative.
• Willingness to learn and adapt to new procedures.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Provide friendly, attentive, and efficient service throughout the guest experience.
• Maintain strong knowledge of food, wine, cocktails, and beverage menus to answer questions and offer recommendations.
• Accurately take and enter orders, communicating allergies and dietary restrictions to the kitchen and bar.
• Monitor table pacing and coordinate with kitchen, bar, and support staff for smooth service.
• Anticipate guest needs, maintain table settings, and ensure accurate delivery.
• Demonstrate proper wine presentation, opening, and pouring techniques.
• Process guest payments accurately using the POS system.
• Maintain clean, organized, and stocked service areas.
• Complete assigned opening, closing, and side work duties.
• Follow all food safety, sanitation, and alcohol service policies.
• Maintain professional appearance and adhere to uniform standards.
• Oversee operations during Key Leader shifts and serve as manager on duty.
• Lead pre-shift meetings and communicate updates to the team.
• Monitor service flow and staffing; adjust as needed.
• Provide guidance to front-of-house staff and uphold service standards.
• Address guest concerns and resolve issues professionally.
• Coordinate with kitchen and bar to address operational challenges.
• Assist with opening/closing procedures including cash handling.
• Ensure cleanliness, safety, and organization of the restaurant.
• Communicate shift updates and feedback to management.
• Promote accountability, teamwork, and a positive work environment.

Skills

Serving experience

Leadership experience

Interpersonal skills

Problem-solving

Reliability

Willingness to learn

Availability

Decisiveness

Job description

Server / Key Leader | Charlotte's

Welcome to Charlotte’s.

This fall, we're opening the doors to something very special, and we're looking for passionate hospitality professionals to join our opening team.

Located at 3607 Magazine Street in the historic Cockerton House, Charlotte’s is an all-day eatery inspired by traditional Parisian cafés, shaped by New Orleans culture, and embraced by the everyday rhythm of Uptown life.

With a newly redesigned courtyard, upstairs private dining and event space, a historic bar, and a curated food and beverage program spanning Brunch, Apéro, and dinner service, Charlotte's brings together every element of a neighborhood gathering place. It's designed so hospitality feels natural, time slows down, and guests leave feeling like they're part of a daily ritual.

Our team will play an essential role in bringing this vision to life, creating memorable guest experiences, delivering thoughtful and attentive service, and building a welcoming atmosphere that keeps people coming back.

If you're passionate about hospitality, enjoy connecting with people, and are excited about being part of something new, we'd love to meet you.

Position Overview

Charlotte's is looking for an experienced, personable, and motivated Server / Key Leader to join our opening team.

This is a hybrid position that combines serving responsibilities with shift leadership. As a Server, you'll deliver attentive, thoughtful service while creating a welcoming and memorable experience for our guests. During Key Leader shifts, you'll oversee daily restaurant operations, support the team, handle guest concerns, and help ensure service runs smoothly.

We're looking for someone who leads by example, communicates well, and takes pride in both hospitality and teamwork.

Server Responsibilities

• Provide friendly, attentive, and efficient service throughout the guest experience.
• Maintain strong knowledge of food, wine, cocktails, and beverage menus to answer questions and offer recommendations.
• Accurately take and enter orders, communicating allergies, dietary restrictions, and special requests to the kitchen and bar.
• Monitor table pacing and work closely with the kitchen, bar, and support staff to ensure smooth service.
• Anticipate guest needs, maintain table settings, and ensure accurate food and beverage delivery.
• Demonstrate proper wine presentation, opening, and pouring techniques.
• Process guest payments accurately using the restaurant's point-of-sale system.
• Maintain clean, organized, and properly stocked service areas.
• Complete assigned opening, closing, and side work duties.
• Follow all food safety, sanitation, responsible alcohol service, and restaurant policies.
• Maintain a professional appearance and adhere to uniform and grooming standards.

Key Leader Responsibilities

• Oversee restaurant operations during assigned Key Leader shifts, ensuring smooth and efficient service.
• Serve as the manager on duty and primary point of contact for staff and guests during assigned shifts.
• Lead pre-shift meetings, communicate daily updates, and ensure the team is prepared for service.
• Monitor service flow, floor coverage, and staffing needs, making adjustments as necessary.
• Provide guidance and support to front-of-house team members, reinforcing service standards and expectations.
• Address guest concerns and resolve service issues with professionalism and sound judgement.
• Coordinate with the kitchen and bar to address operational challenges and maintain efficient service.
• Assist with opening and closing procedures, including cash handling and end-of-shift responsibilities as assigned.
• Ensure restaurant cleanliness, organization, and safety standards are maintained.
• Communicate important shift updates, guest feedback, and operational concerns to management.
• Promote accountability, teamwork, and a positive work environment.

Qualifications

• Previous serving experience in a full-service restaurant required.
• Prior restaurant leadership, supervisory, or Key Leader experience preferred.
• Solid understanding of food, wine, cocktails, and full-service dining standards.
• Strong interpersonal skills and a genuine passion for hospitality.
• Ability to remain calm, organized, and decisive in a fast-paced environment.
• Strong problem-solving skills and the ability to exercise independent judgment.
• Dependable, punctual, and comfortable taking initiative.
• Willingness to learn, accept feedback, and adapt to new procedures.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to obtain and maintain required food safety and responsible alcohol service certifications.
• Ability to lift up to 25 pounds.

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