Front of House Shift Lead — Guest Experience & Operations

BBQ Holdings, Inc.; Davenport (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

BBQ Holdings, Inc. in Davenport, IA seeks a Shift Leader to assist the management team in overseeing restaurant operations and staff on assigned shifts. You will ensure standards, recipes, quality, timeliness and guest care are met.

Key responsibilities include supervising employees, enforcing policies, maintaining cleanliness, resolving guest issues, and mentoring team members to deliver exceptional service while controlling costs and improving financial performance.

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license and car insurance is required.
• Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
• NRA ServSafe food and alcohol certifications preferred.
• 2 years of restaurant or equivalent experience is preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Responsible for keeping the restaurant clean and always maintained.
• Guest resolution
• Adhere to all Company standard operating procedures.
• Builds morale through personal and professional growth. Mentors through the highest standards of service and systems.
• Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry.
• Develops people through one-on-one development to support execution.
• All products are made from scratch and served fresh starting with the best ingredients, proven recipes and addictive taste profiles.
• Understands and executes all menu items through standards to recipes. Has a deep understanding of cost control and product quality.
• Create exceptional Guest service.
• Achieves financial results through systems and standards.
• Develops greater financial trends through business metrics, consistent focus on sales, COG, labor and total operating expenses.
• COG, labor and total operating expenses.
• Perform all duties as assigned.

Skills

Time management

Organizational skills

Communication

Guest service

Flexibility

Detail oriented

2 years restaurant experience

3 shift availability

Motivated to teach others

Cost control understanding

Education

High School diploma or equivalent

Valid driver's license and car insurance

NRA ServSafe food and alcohol certifications preferred

Job description

BBQ Holdings, Inc. in Davenport, IA seeks a Shift Leader to assist the management team in overseeing restaurant operations and staff on assigned shifts. You will ensure standards, recipes, quality, timeliness and guest care are met.

Key responsibilities include supervising employees, enforcing policies, maintaining cleanliness, resolving guest issues, and mentoring team members to deliver exceptional service while controlling costs and improving financial performance.