Shift Lead-FOH

Village Inn; Davenport (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

Village Inn in Davenport, IA is seeking a Shift Leader to support restaurant operations during assigned shifts. You will help manage team performance, ensure adherence to recipes, standards, and guest service, and contribute to sales and cost control.

This role requires a minimum of 2 years in restaurant settings, a high school diploma, and ServSafe certification is preferred. Typical pay is $18 to $20 per hour with a schedule that includes days, nights, weekends, and holidays.

Qualifications

• Leadership and staff development experience.
• Strong communication and guest-service focus.
• Ability to manage time and multi-task during shifts.

Responsibilities

• Assist management in overseeing restaurant operations and staff during shifts.
• Maintain cleanliness and safety standards.
• Follow company SOPs and recipes to ensure quality.
• Mentor staff to deliver high guest value and service.
• Support cost-control through effective labor and inventory practices.
• Deliver exceptional guest service and achieve financial targets.

Skills

Leadership

Guest service

Communication

Time management

Mentoring

Flexibility

Education

High School diploma or equivalent

NRA ServSafe (preferred)

Tools

POS systems

Job description

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure company's standards are met according to recipes, procedures, quality, timeliness and taking care of the guest.

PRIMARY ACCOUNTABILITIES:

• Adhere to Company policies and procedures.
• Responsible for keeping the restaurant clean and always maintained.
• Adhere to all Company standard operating procedures.
• Builds morale through personal and professional growth. Mentors through the highest standards of service and systems. Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry. Develops people through one‑on‑one development to support execution.
• All products are made from scratch and served fresh starting with the best ingredients, proven recipes and addictive taste profiles. Understands and executes all menu items through standards to recipes. Has a deep understanding of cost control and product quality.
• Create exceptional Guest service.
• Achieves financial results through systems and standards.
• Develops greater financial trends through business metrics, consistent focus on sales, COG, labor and total operating expenses.
• COG, labor and total operating expenses.
• Perform all duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES (Please indicate if required or preferred) :

• Education/Certifications:
  • High School diploma or equivalent is required.
  • Valid driver's license and car insurance is required.
  • Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
  • NRA ServSafe food and alcohol certifications preferred.
• Experience:
  • 2 years of restaurant or equivalent experience is preferred.
• Demonstrated time management and organizational skills required
• Must be internally motivated and detail oriented with a passion for the Brand and for teaching others.
• Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required.
• Ability to effectively communicate to Team Members, Guests, Vendors, etc., is required.
• Superior Guest service, communication and listening skills are required.
• Must be flexible and adaptable to change.
• Must be available to work a minimum of 3 shift leader shifts per period. Required to work a flexible schedule including days, nights, weekends and holidays.
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred

Location(s)

5239 Elmore Avenue, Davenport , Iowa 52807 , United States

Store Brand

$18 to $20 Hourly

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