Front of House Service Manager — Legendary Service & Growth

Texas Roadhouse, Inc.; Buffalo (NY); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation and Family Leave

Adoption Assistance

Life and Disability Insurance

401(k) Retirement Plan

Tuition Reimbursements up to $5,250

Profit-Sharing Program

Annual holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee all Front of House daily operations at our Buffalo location. You will manage Front of House employees and ensure Legendary Food and Legendary Service for every guest.

The role requires leadership to drive sales, maintain service standards, and train staff while enforcing safety and liquor policies. We offer a comprehensive rewards package and opportunities for career growth.

Qualifications

• Experience leading Front of House teams in a high-volume restaurant.
• Ability to train and develop staff and conduct evaluations.
• Strong guest service focus and sales driving skills.

Responsibilities

• Drive sales, service steps, and guest satisfaction.
• Ensure compliance with employment policies and maintain restaurant safety and cleanliness.
• Provide Front of House training and coaching to staff.
• Evaluate performance and conduct coaching/discipline for FoH employees.
• Manage liquor orders and control costs, while enforcing liquor laws.
• Develop key FoH employees and conduct daily feedback sessions.
• Assist with hiring Front of House staff by reviewing applications and interviews.
• Schedule staff, assign tasks, and manage hours before, during, and after open hours.
• Create a fun, safe environment aligned with core values and incentives for staff.
• Lead safe food handling practices and training across FOH.

Skills

People leadership

Front of House operations

Training & staff development

Customer service excellence

Job description

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee all Front of House daily operations at our Buffalo location. You will manage Front of House employees and ensure Legendary Food and Legendary Service for every guest.

The role requires leadership to drive sales, maintain service standards, and train staff while enforcing safety and liquor policies. We offer a comprehensive rewards package and opportunities for career growth.