Front-of-House Service Manager | Guest Experience Leader

Lifestyle Communities, Ltd.; New Albany (OH); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Lifestyle Communities seeks a Service Manager to oversee the daily front‐of‐house operations, ensuring an exceptional guest experience. You will lead and train service staff, coordinate with kitchen and bar teams, and uphold health and safety standards.

The role requires at least three years of front‑of‑house management experience, a high school diploma, and strong leadership and communication skills. This is an on-site position based at multiple U.S. locations with growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• At least three years of related front-of-house management experience.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily front-of-house operations to ensure exceptional guest experience.
• Train, supervise, and schedule service staff.
• Maintain high standards of customer service and handle guest concerns or complaints.
• Monitor dining area cleanliness, presentation, and compliance with health/safety regulations.
• Coordinate with kitchen staff to ensure accurate and timely food delivery.
• Manage inventory of service-related supplies and place orders as needed.
• Assist with budgeting, cost control, and tracking sales or service performance.
• Support hiring, onboarding, and ongoing development of service team members.

Skills

Front-of-house management

Staff training

Customer service

Budgeting

Education

High School Diploma or equivalent

Job description

Lifestyle Communities seeks a Service Manager to oversee the daily front‐of‐house operations, ensuring an exceptional guest experience. You will lead and train service staff, coordinate with kitchen and bar teams, and uphold health and safety standards.

The role requires at least three years of front‑of‑house management experience, a high school diploma, and strong leadership and communication skills. This is an on-site position based at multiple U.S. locations with growth opportunities.