Front-of-House Service Lead — Guest Experience

Northern Waters Casino Resort; Michigan; Hybrid; USD 9,600 - 12,000; Full time

Benefits offered by this job

Employee meals

Discounts

Paid holidays

Training programs

Health benefits after 90 days

Job summary

Northern Waters Casino Resort is seeking a Front of House Service Manager to oversee dining room service and ensure exceptional guest experiences. The role requires strong leadership, ServSafe certification, and ability to coordinate with kitchen and front-of-house teams.

Full-Time/Part-Time employment with competitive pay, opportunities for advancement, and a dynamic, high-volume environment. Must be able to work nights, weekends, and holidays as needed.

Qualifications

• High School Diploma or GED required.
• ServSafe certification required or must obtain within 90 days of employment.
• Must be able to pass background checks and pre-employment screenings.

Responsibilities

• Greet guests with a friendly demeanor and seat them as needed.
• Assist other servers with tables and refills during busy periods.
• Provide excellent table service by informing guests of specials and menu items.
• Check in with guests throughout meals to ensure satisfaction and needs are met.
• Communicate with guests, servers, cashiers, hosts, bussers and kitchen staff to ensure smooth service.
• Help avoid backups and keep service smooth for guests and staff.
• Set up dining areas, stock service areas, and prepare for shifts and large parties.
• Maintain cleanliness and sanitation across dining areas.
• Follow all regulatory policies and participate in required trainings.

Skills

ServSafe certification

Customer service

Communication

Flexibility with shifts

Education

High School Diploma or GED

Job description

Northern Waters Casino Resort is seeking a Front of House Service Manager to oversee dining room service and ensure exceptional guest experiences. The role requires strong leadership, ServSafe certification, and ability to coordinate with kitchen and front-of-house teams.

Full-Time/Part-Time employment with competitive pay, opportunities for advancement, and a dynamic, high-volume environment. Must be able to work nights, weekends, and holidays as needed.