Front-of-House Rockstar | Fast-Paced Guest Service

Flock-; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Flock & Fresh is seeking a Front of House Team Member to create a welcoming, accurate, and efficient guest experience while maintaining clean, organized front-of-house areas. You will support order accuracy, speed of service, food presentation, and overall guest satisfaction through attentive service and dependable teamwork.

The role emphasizes opening/closing duties, adherence to food safety, and teamwork in a fast-paced environment.

Qualifications

• Ability to provide friendly, professional, and efficient guest service in a fast-paced restaurant environment.
• Ability to learn and accurately use point-of-sale systems, menu information, order procedures, payment processes, and service standards.
• Ability to prepare, assemble, package, and serve assigned menu items and beverages according to established procedures and quality standards.
• Strong reliability, punctuality, personal accountability, and follow-through.
• Clear and respectful communication with guests, Team Members, and restaurant leadership.
• Ability to stay organized, attentive, and productive during busy, changing, or high-volume periods.
• Willingness to follow established systems, checklists, cleaning routines, cash-handling procedures, and operational standards consistently.
• Strong work ethic and pride in providing quality service and maintaining a clean, welcoming environment.
• Ability to accept feedback, ask questions when needed, and work cooperatively as part of a team.
• Commitment to protecting Flock & Fresh food quality, service standards, team standards, and guest experience.

Responsibilities

• Greet guests promptly and provide a welcoming, respectful, and consistent experience.
• Accurately take guest orders, answer menu questions within training guidelines, and enter orders correctly in the point-of-sale system.
• Process cash, credit card, gift card, and other approved payments accurately and follow established cash-handling procedures.
• Prepare, assemble, package, and serve assigned menu items and beverages according to established procedures, portion standards, and presentation expectations.
• Verify order accuracy, food quality, packaging, and presentation before orders are handed to guests or delivery partners.
• Maintain dining, counter, beverage, pickup, and other front-of-house areas so they are clean, stocked, organized, and guest-ready.
• Monitor the guest experience during the shift and communicate concerns, complaints, order issues, or service needs to leadership promptly.
• Complete assigned opening, transition, and closing duties accurately, thoroughly, and on time.
• Follow all food safety, sanitation, allergen-awareness, handwashing, cleaning, and cross-contact prevention procedures applicable to assigned duties.
• Complete assigned cleaning, stocking, cash-handling, or operational checklists and logs accurately and on time.
• Operate point-of-sale systems, beverage equipment, and other front-of-house tools or equipment safely and only as trained.
• Work with urgency and attention to detail during high-volume service while protecting order accuracy, food quality, and guest experience.
• Communicate clearly and respectfully with Shift Managers, back-of-house Team Members, and other restaurant Team Members to support accurate orders and timely service.
• Identify and report guest concerns, equipment or maintenance issues, cleanliness concerns, product shortages, food safety concerns, or workplace safety concerns promptly.
• Help receive, move, organize, stock, and store front-of-house supplies, packaging, beverages, and other restaurant items as assigned.
• Support new menu items, promotions, procedures, technology updates, and operational changes by following training and updated standards.
• Follow all company policies, service standards, food safety requirements, and applicable workplace procedures; receive direction, coaching, and training positively; and support other restaurant tasks as needed to help the team and protect the guest experience.

Skills

Guest service

POS systems

Cash handling

Food safety

Teamwork

Communication

High-volume service

Menu knowledge

Education

Food Handler certification

Job description

Flock & Fresh is seeking a Front of House Team Member to create a welcoming, accurate, and efficient guest experience while maintaining clean, organized front-of-house areas. You will support order accuracy, speed of service, food presentation, and overall guest satisfaction through attentive service and dependable teamwork.

The role emphasizes opening/closing duties, adherence to food safety, and teamwork in a fast-paced environment.