Front-Line Guest Service Specialist

BFS FOODS; Parkersburg (WV); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Health Insurance

401K Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS FOODS is seeking a Front Team Member to deliver exceptional guest experiences at the front counter and drive-thru. You will maintain product knowledge, follow procedures for accuracy, and support a fast, friendly service environment.

This role emphasizes cleanliness, safety, and guest satisfaction in a busy restaurant setting. Responsibilities include accurate order fulfillment, prompt greetings within seconds, handling guest concerns professionally, and contributing to a positive team

Qualifications

• Front line in providing exceptional guest experience.
• Must follow procedures to ensure order accuracy.
• Strong product knowledge and friendly, attending behavior.

Responsibilities

• Provide exceptional guest service at front counter and drive-thru.
• Ensure accuracy of orders and repeat guest orders for confirmation.
• Greet guests promptly and maintain speed of service to meet targets.
• Support sanitation, safety, and temperature controls per procedures.
• Assist in recovery of guest concerns and resolve issues.

Skills

Guest service

Communication

Attention to detail

Teamwork

Job description

BFS FOODS is seeking a Front Team Member to deliver exceptional guest experiences at the front counter and drive-thru. You will maintain product knowledge, follow procedures for accuracy, and support a fast, friendly service environment.

This role emphasizes cleanliness, safety, and guest satisfaction in a busy restaurant setting. Responsibilities include accurate order fulfillment, prompt greetings within seconds, handling guest concerns professionally, and contributing to a positive team