Front of House Manager: Guest Experience Leader

LONGBOARDS WILLIAMSBURG; Williamsburg (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Longboards Williamsburg is seeking a hands-on Front of House Manager / Assistant General Manager to lead our service team, coach staff and ensure exceptional guest experiences across lunch and dinner. This is a working management role focused on floor leadership, guest interactions and smooth shift execution.

You will schedule front-of-house staff, monitor labor, train servers and bartenders, handle guest concerns, and collaborate with the Kitchen Manager to drive service standards.

Qualifications

• At least two years of restaurant experience.
• Experience as a restaurant manager or FOH leadership preferred.
• Ability to train, coach and hold employees accountable.
• Comfortable working with POS and scheduling systems.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Lead daily front-of-house operations and serve as Manager on Duty.
• Provide visible leadership during lunch, dinner and high-volume shifts.
• Create and maintain the front-of-house employee schedule.
• Monitor labor and adjust staffing based on business levels.
• Train and develop servers, bartenders, hosts, bussers and shift leads.
• Establish and consistently enforce service standards.
• Conduct pre-shift meetings and communicate daily priorities.
• Coach employees and address performance or attendance concerns.
• Assist with interviewing, hiring and onboarding new FOH employees.
• Ensure opening, closing, side-work and cleaning duties are completed properly.
• Visit tables, interact with guests and resolve concerns professionally.
• Handle guest recovery in a way that protects both the guest relationship and the restaurant.

Skills

Leadership

Communication

Conflict resolution

Staff training

Customer service

Tools

POS systems

Scheduling software

Job description

Longboards Williamsburg is seeking a hands-on Front of House Manager / Assistant General Manager to lead our service team, coach staff and ensure exceptional guest experiences across lunch and dinner. This is a working management role focused on floor leadership, guest interactions and smooth shift execution.

You will schedule front-of-house staff, monitor labor, train servers and bartenders, handle guest concerns, and collaborate with the Kitchen Manager to drive service standards.