Front of House Manager (2PM to 11PM)

Chick-fil-A; Germantown (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A Germantown seeks an experienced Manager to lead daily restaurant operations, guide a dedicated team, and provide exceptional guest service. The role focuses on delivering high-quality food, safety, and a positive work environment while managing shifts, labor, and customer concerns with professionalism.

Ideal candidates have restaurant leadership experience, strong communication skills, and the ability to thrive in a fast-paced setting.

Qualifications

• Experience in restaurant or food service with leadership experience.
• Availability 2PM–11PM; 4 shifts per week; 2 Saturdays per month.
• ServSafe Manager certification preferred, but must acquire within 90 days.

Responsibilities

• Lead and motivate team members to deliver excellent customer service and meet operational goals.
• Oversee shift operations, including opening/closing, staffing, and policy compliance.
• Ensure guest satisfaction by prompt, friendly, and personalized service.
• Maintain high food quality, cleanliness, and safety standards; address issues promptly.
• Ensure compliance with food safety and sanitation regulations.
• Manage cash transactions, POS operations, reconciliation, and deposits.
• Resolve issues arising during shifts, including equipment or staffing challenges.
• Ensure compliance with health, safety, and sanitation regulations.
• Be prepared to oversee one or two key operational areas and report progress.

Skills

Team Leadership

Customer Service

Communication

Multitasking

Problem Solving

Tools

POS systems

Job description

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?! Managers are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members.

As a Manager, you will be responsible for running a shift and managing all aspects of the restaurant, including labor, breaks, catering, and customer service. In addition to managing our team members and team leaders, you will be selected to assist Directors in a role based on your passions and strengths. You will also be developing your communication, organizational, and problem-solving skills. To be successful in this role, you should be professional, mature, patient, and growth-minded. You should also have a strong moral compass and be willing to serve as a role model for others.

The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Join Chick-fil-A as a Manager and help us spread CARE to our community!

Key Responsibilities:

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals
• Shift Management: Oversee all aspects of your assigned restaurant operations during shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures
• Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures
• Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions
• Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations
• Managers are expected to manage one or two key areas of operational importance
• Be fully aware of the mission, vision, and goals for the month and able to report on progress towards their assigned responsibilities

Key Requirements:

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role
• 2PM to 11PM availability
• 4 shifts minimum per week
• Must be available to work 2 Saturdays every month
• Serv Safe Manager certification preferred, but must acquire certification within 90 days

Qualifications:

• Strong leadership and communication skills, with the ability to motivate and inspire team members
• Excellent customer service skills, with a focus on creating positive guest experiences
• Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred
• Proficiency with POS systems and basic computer skills
• Flexibility to work evenings, weekends, and holidays as needed

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.