Front of House Manager

Harper Associates; Saint Clair Shores (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

No late nights!

Salary up to $60,000

Job summary

Harper Associates Llc in Saint Clair Shores, MI, is seeking a hands-on Front of House Manager to lead daily café operations, elevate guest experiences, and drive a culture of hospitality. You will supervise front-of-house staff, ensure smooth service, and maintain the warm, neighborhood atmosphere customers love.

You’ll train and coach team members, establish service standards, optimize workflow, and monitor cleanliness and presentation.

Qualifications

• Experience managing front-of-house in a cafe/restaurant.
• Passion for exceeding guest expectations.
• Strong leadership and coaching ability.
• Hands-on management style with lead-by-example mindset.
• Excellent communication and organizational skills.

Responsibilities

• Lead daily front-of-house operations to ensure a welcoming, efficient guest experience.
• Train, coach, and develop team members to deliver outstanding customer service.
• Establish and reinforce service standards to enhance guest experience.
• Identify opportunities to improve service, workflow, and operations.
• Foster a positive, team-oriented culture focused on hospitality and accountability.
• Oversee staffing, scheduling, and day-to-day team performance.
• Maintain high standards of cleanliness, presentation, and organization in the café.
• Build customer loyalty by delivering a friendly, consistent experience.

Skills

Leadership

Customer service

Coaching

Training

Communication

Problem-solving

Team development

Hospitality focus

Job description

Are you a hospitality professional who loves creating exceptional guest experiences? A well-established local café specializing in freshly baked pastries, artisan breads, and specialty coffee is seeking a Front of House Manager to lead daily operations and elevate the customer experience.

This is an exciting opportunity for a hands‑on hospitality leader who enjoys building a strong team, improving service standards, and creating a welcoming atmosphere for every guest. The focus is on taking service to the next level while maintaining the quality and charm that make a neighborhood café special.

What You'll Do

• Lead daily front‑of‑house operations to ensure a smooth, welcoming, and efficient guest experience.
• Train, coach, and develop team members to deliver outstanding customer service.
• Establish and reinforce service standards that enhance the overall guest experience.
• Identify opportunities to improve service, workflow, and operational efficiency.
• Foster a positive, team‑oriented culture focused on hospitality and accountability.
• Oversee staffing, scheduling, and day‑to‑day team performance.
• Maintain high standards of cleanliness, presentation, and organization throughout the café.
• Build customer loyalty by creating a friendly, consistent, and memorable experience.

What We're Looking For

• Previous experience in restaurant, café, coffee shop, or other hospitality management.
• A passion for customer service and a commitment to exceeding guest expectations.
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• A hands‑on management style and a willingness to lead by example.
• Excellent communication, organization, and problem‑solving skills.
• A proactive mindset with a genuine interest in improving service standards and operations.

What's Offered

• Salary up to $60,000, depending on experience.
• No late nights! Enjoy a schedule that supports a better work‑life balance.
• The opportunity to make a meaningful impact on service quality and the overall guest experience.
• A collaborative environment centered on quality products, great coffee, and genuine hospitality.
• The opportunity to take ownership of front‑of‑house operations and help shape the café's continued success.