Cafe Manager

Crema Gourmet; Coral Gables (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Crema Gourmet in Coral Gables, FL, seeks a Café Manager to organize daily operations and motivate staff to deliver exceptional service. You will oversee BOH/FOH, hire and train, and ensure profitability while maintaining a welcoming atmosphere.

Ideal candidates have a hospitality background, 2+ years managing cafes, and strong leadership and communication skills. Weekend and holiday availability is expected as part of a high-volume coffee shop team.

Qualifications

• A high school diploma or GED required; Bachelor's in Hospitality preferred.
• Two or more years of restaurant/café manager experience required.
• Hands-on experience with professional coffee machines.
• Strong interpersonal and communication skills.
• Excellent motivational and leadership skills.
• Demonstrated ability to manage operating costs within budgets.
• Organized and detail-oriented.

Responsibilities

• Manage day-to-day operations of the café
• Ensure the restaurant-café is staffed by recruiting, hiring, and onboarding new BOH and FOH staff when necessary
• Advise staff on resolving client issues and delivering excellent customer service
• Handle all serious conversations and corrective actions for every team member
• Train employees on drink preparation and proper use of coffee equipment
• Handle all scheduling shifts between FOH and BOH staff
• Coordinate with vendors and order supplies as needed
• Maintain updated records of revenues and expenses
• Conduct food and beverage inventory effectively and on time
• Handle and oversee all orders and payments to vendors
• Add new menu items based on seasonality and customer preferences
• Ensure all areas are clean and tidy per guidelines
• Nurture friendly relationships with customers to increase loyalty
• Ensure staff exceed customer service expectations and provide ongoing training

Skills

Strong interpersonal and communication

Excellent motivational and leadership

Extremely organized and detail

Prioritization and delegation

Education

Bachelor's degree in Hospitality (preferred)

Tools

Professional coffee machines

Job description

As a \"Café Manager,\" you will be responsible for organizing daily operations and motivating our staff to provide excellent customer service. To succeed in this role, you should have experience in various coffee shop roles. You should also be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our café into a favorite local spot. As a member of the Crema Gourmet Espresso Bar executive team, we expect you to lead by example and maintain a positive work environment.

RESPONSIBILITIES:

• Manage day-to-day operations of the café
• Ensure the restaurant-café is always staffed by recruiting, hiring, and onboarding new BOH and FOH staff when necessary
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Handle all serious conversations and corrective actions for every team member
• Train employees on drink preparation and proper use of coffee equipment
• Handle all scheduling shifts between FOH and BOH staff
• Coordinate with vendors and order supplies as needed (like takeaway cups, coffee, milk, and other ingredients)
• Maintain updated records of daily, weekly, and monthly revenues and expenses
• Conduct food and beverage inventory effectively and on time.
• Handle and oversee all restaurant-café orders and payments to vendors
• Add new menu items based on seasonality and customers' preferences (for example, vegan coffee drinks)
• Ensure all restaurant-café areas are clean and tidy as per company guidelines
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Ensure staff exceed customer service expectations by always being available to assist when necessary and provide ongoing training and development when necessary

QUALIFICATIONS:

• A high school diploma or general education degree (GED) is required; a Bachelor's degree in Hospitality is preferred
• Two or more years of working in a restaurant/café manager role required
• Hands-on experience with professional coffee machines
• Strong interpersonal and communication skills
• Excellent motivational and leadership skills
• Demonstrated ability to manage operating costs following set budgets
• Comfortable setting priorities and delegating tasks as needed
• Extremely organized and detail-oriented

Check out our website! https://www.cremagourmet.com/