FLOOR MANAGER (full-time, year-round)

Persephone Bakery LLC; Jackson (WY); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Opportunities for continued profes­sio

continued professional development and

Job summary

Persephone Bakery LLC is seeking a Café Floor Manager who thrives on action and guest contact. You will be a visible leader on the café floor, coaching staff, resolving guest concerns, and ensuring smooth service while upholding safety and sanitation standards.

You’ll train and develop front-of-house staff, manage daily operations, and coordinate with management to keep the cafe running at peak performance. This is a hands-on, growth-focused role in a fast-paced bakery environment.

Qualifications

• Demonstrated leadership experience in hospitality, retail, food service, or fast-paced customer-facing environments.
• Strong interpersonal and communication skills to connect with guests and coach staff.
• Ability to lead, motivate, coach, and support a diverse team in a busy café setting.
• Excellent judgment and calm decision-making in a busy environment.
• Genuine commitment to hospitality and taking care of guests and team members.

Responsibilities

• Be a visible presence on the café floor and ensure every guest has a positive experience from arrival to departure.
• Lead by example with genuine hospitality and professional conduct.
• Anticipate guest needs, resolve concerns, and continually improve the guest experience.
• Support the team across service positions during peak periods and maintain the café environment.
• Train and coach employees in hospitality, service standards, menu knowledge, safety, sanitation, and procedures.
• Provide ongoing feedback, recognition, coaching, and accountability to team members.
• Coordinate service and adjust team support as business needs change throughout the day.
• Ensure front-of-house cleaning, side work, and inventory replenishment are completed.

Skills

Leadership

Guest service

Training

Communication

Team motivation

Scheduling flexibility

Tools

POS systems

Cash handling

Opening procedures

Closing procedures

Job description

About the Role

We are looking for a hospitality-drivenCafé Floor Managerwho loves being in the middle of the action. Our Floor Managers don't manage from an office. They are visible leaders who work alongside the team, connect with guests, coach employees, solve problems, and help keep a busy café running smoothly.

This is a highly engaged, hands-on leadership role focused on creating an exceptional guest experience while supporting and coordinating the entire café team. You'll lead by example, anticipate what guests and team members need, and step in wherever needed to keep service moving.

Restaurant or café management experience is valuable, but it isn't the only path to this role. We're interested in candidates with demonstrated leadership experience in hospitality, retail, food service, or another fast-paced, customer-focused environment who know how to take care of people, communicate effectively, and lead a team.

For those looking to build a career with us, this position offers significant opportunity for professional growth and advancement within our company.

Please note:Employee housing is not available for this position. Candidates must currently live within commuting distance or have independent housing arrangements in the area.

What You'll Do

Lead the Guest Experience

• Be a visible presence on the café floor and help ensure every guest has a positive experience from arrival through departure.
• Lead by example and demonstrate genuine, thoughtful hospitality.
• Anticipate guest needs, resolve concerns, and identify opportunities to continually improve the guest experience.
• Support the team across service positions during busy periods, including register, food and beverage service, and maintaining the café environment.
• Maintain a professional presence and consistently model company standards and expectations.

Lead & Develop the Team

• Provide active leadership, direction, and support to front-of-house employees throughout each shift.
• Train and coach employees in hospitality, service standards, menu knowledge, safety, sanitation, and café procedures.
• Provide ongoing feedback, recognition, coaching, and accountability to team members.
• Address performance or conduct concerns promptly and partner with café leadership and HR when additional support or formal corrective action is appropriate.
• Encourage open communication and help create a collaborative, team-oriented work environment.
• Participate in ongoing staff meetings, training, and employee development.
• Assess the café at the beginning of each shift to ensure the team and space are ready for service.
• Communicate daily priorities, special information, staffing needs, and operational updates to the team.
• Help coordinate service and adjust team support as business needs change throughout the day.
• Ensure front-of-house cleaning, side work, housekeeping, and maintenance responsibilities are completed.
• Monitor food, retail, and supply inventory and communicate or address replenishment needs.
• Help ensure the café operates in accordance with applicable health, safety, sanitation, employment, and company requirements.
• Promote a strong culture of safety, sanitation, and security.
• Assist with opening and closing responsibilities as directed by the General Manager.
• Ensure opening and closing procedures are completed accurately and consistently.
• Complete cash counts, tip entry, and other required administrative responsibilities.
• Conduct final café walkthroughs and ensure the space is properly prepared for the next shift.
• Leave clear communication regarding important issues, follow-up needs, or operational concerns.

What We're Looking For

Required

• Demonstrated leadership experience in hospitality, retail, food service, or another fast-paced, customer-facing environment.
• Strong interpersonal and communication skills.
• Ability to lead, motivate, coach, and support a diverse team.
• Excellent judgment and the ability to remain calm and make decisions in a busy environment.
• A genuine commitment to hospitality and taking care of both guests and team members.
• Willingness to work alongside the team and assist wherever needed.
• Dependability and scheduling flexibility to support café operations.

Preferred, but not required

• Experience training, coaching, or supervising employees.
• Experience with POS systems, cash handling, and opening or closing procedures.
• Experience working in a high-volume hospitality environment.

Schedule & Availability

This is a full-time, in-person leadership position. Flexibility is required to support café operations, including early mornings, weekends, holidays, and other high-volume periods as needed. Floor Managers also participate in required seasonal closures and café cleaning periods.

Pay: $34.00-$40.00 per hour

Benefits include:

• Health insurance
• 401(k)
• 401(k) matching
• Opportunities for continued professional development and advancement within the company

If you thrive in a fast-paced environment, enjoy being on the floor with both guests and employees, and believe exceptional hospitality starts with a strong team, we'd love to meet you.