Front of House Manager

Evviva Trattoria; Nashua (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Evviva Trattoria in Nashua, New Hampshire is seeking a Manager to oversee daily operations and enhance customer service. Responsibilities include planning and directing employees to ensure an exceptional dining experience while managing sales and profits.

The ideal candidate will possess strong knowledge of food and beverage standards along with necessary certifications. You'll foster a culture of accountability while adhering to budgetary constraints and managing FOH scheduling.

Qualifications

• Must understand food, beverage, and service standards.
• Experience in managing customer service effectively.
• Knowledge of current labor laws and state wages.

Responsibilities

• Plan and direct all employees to ensure an exceptional dining experience.
• Manage all aspects of customer service.
• Conduct ongoing training meetings for staff.

Skills

Customer service management

Knowledge of labor laws

Budget management

Team training

Inventory management

Education

ServSafe Certification

Choke Saver Certification

Tips Certification

Job description

The Manager’s role is to plan and direct all employees to achieve an exceptional dining experience while maximizing sales and profits. Your duties and responsibilities include but are not limited to the following:

• Has a complete understanding of all food, beverage and service standards; ensures that all standards are met all the time.
• Manages all aspects of customer service.
• Holds all employees accountable for all service standards.
• Has knowledge of current labor laws, alcohol beverage laws and state wages.
• Adheres to monthly food plan and aids in educating staff about food plan.
• Responsible for FOH scheduling and posting in timely manner.
• Follows purchasing and labor budgets; and implements corrective action when there are variances.
• Understands, practices and enforces all administrative and security procedures.
• Conducts table and ticket audits for accuracy; implements corrective action if audit do not meet standards.
• Attends and participates in manager meetings.
• Conducts performance reviews.
• Audits employee files for accuracy and updates documents according to current government standards.
• Hires FOH staff according to Evviva’s hiring practices.
• Oversees all FOH training.
• Responsible for progressive disciplin.
• Has current ServSafe, Choke Saver and Tips certifications.
• Conducts ongoing training meetings to aid in educating employees of menu and product changes.
• Conducts daily pre-shifts.
• Assists chefs with daily line checks and ordering.
• Takes part in community events to help build business.
• Assists in monthly inventory procedures.
• Liquor/Beer/Wine Inventory and weekly ordering.
• Trimark Inventory and Ordering.