Front of House Manager

Evviva Trattoria; Concord (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Evviva Trattoria in Concord, New Hampshire, is seeking a Manager who will oversee all aspects of operations to ensure an exceptional dining experience. This role involves managing customer service, staff training, and adhering to standards to maximize sales and profits.

The ideal candidate should possess relevant certifications such as ServSafe and have extensive knowledge of service and food standards. Join the team to contribute to community events and drive business growth.

Qualifications

• Complete understanding of food, beverage, and service standards.
• Knowledge of current labor laws and alcohol beverage laws.
• Experience in managing customer service and staff accountability.

Responsibilities

• Plan and direct employees for an exceptional dining experience.
• Manage all aspects of customer service and employee training.
• Conduct performance reviews and audits for compliance.

Skills

Customer service management

Staff training

Understanding of food and beverage standards

Knowledge of labor laws

Scheduling and budgeting

Education

ServSafe certification

Tips certification

Choke Saver certification

Job description

Manager

The Manager’s role is to plan and direct all employees to achieve an exceptional dining experience while maximizing sales and profits. Your duties and responsibilities include but are not limited to the following:

• Has a complete understanding of all food, beverage and service standards; ensures that all standards are met all the time.
• Manages all aspects of customer service.
• Holds all employees accountable for all service standards.
• Has knowledge of current labor laws, alcohol beverage laws and state wages.
• Adheres to monthly food plan and aids in educating staff about food plan.
• Responsible for FOH scheduling and posting in a timely manner.
• Follows purchasing and labor budgets; and implements corrective action when there are variances.
• Understands, practices and enforces all administrative and security procedures.
• Conducts table and ticket audits for accuracy; implements corrective action if audits do not meet standards.
• Attends and participates in manager meetings.
• Conducts performance reviews.
• Audits employee files for accuracy and updates documents according to current government standards.
• Hires FOH staff according to Evviva’s hiring practices.
• Oversees all FOH training.
• Responsible for progressive discipline.
• Has current ServSafe, Choke Saver and Tips certifications.
• Conducts ongoing training meetings to aid in educating employees of menu and product changes.
• Conducts daily pre-shifts.
• Assists chefs with daily line checks and ordering.
• Takes part in community events to help build business.
• Assists in monthly inventory procedures.
• Liquor/Beer/Wine Inventory and weekly ordering.
• Trimark Inventory and Ordering.