Front of House Manager

Horizon Hospitality Associates, Inc; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible time-off structure

Internal promotion pathways

Long-term stability

Job summary

Horizon Hospitality Associates, Inc. in Baltimore seeks an experienced Front of House Manager to lead high-volume venues and grow with the team toward a General Manager role.

You will supervise daily FOH operations, coach staff, and maintain exceptional guest service while collaborating with a supportive leadership group. The role emphasizes autonomy, adaptability, and a strong guest-focus, with a base salary aligned to experience and a flexible time-off structure.

Qualifications

• Proven management experience in high-volume casual, sports, upscale, or brewery/taproom dining environments.
• Passion for hospitality with clear career progression toward General Manager.
• Strong decision-making, high emotional intelligence, and autonomous work ethic.
• Flexible to adapt to shifting floor volumes and operational structures.
• Experience with staff training, scheduling, and floor leadership.

Responsibilities

• Oversee day-to-day Front of House operations, ensuring high levels of guest satisfaction during peak periods.
• Manage employee scheduling, training, and ongoing staff development.
• Maintain active floor presence, engaging with guests and supporting service.
• Drive operational decisions independently, utilizing Toast POS and OpenTable.
• Adapt communication styles to engage diverse guests, staff, and leadership.

Skills

FOH management

Staff training

Customer service

Leadership

Tools

Toast POS

OpenTable

Job description

A premier Baltimore-area hospitality group known for operating distinct, successful high-volume concepts is seeking driven Front of House Managers to join its growing leadership team. They are expanding and need exceptional leaders to grow with them. Built on a culture of long-term staff retention, adaptability, and operational independence, each location is run as its own unique business. This opportunity offers an ideal environment for a dedicated manager looking to grow into a General Manager role, surrounded by a supportive ownership team that values fresh ideas and strong leadership. Whether you are comfortable running a beer-focused hangout or an upscale restaurant, they have something for you.

Position Responsibilities

• Oversee day-to-day Front of House operations, ensuring high levels of guest satisfaction and floor coverage during peak, high-volume periods.
• Manage employee scheduling, training, and ongoing staff development to foster a positive, cohesive team environment.
• Maintain active floor presence, engaging with guests, supporting service, and stepping in wherever needed across operations.
• Drive operational decisions independently, utilizing Toast POS and OpenTable platforms to streamline daily logistics.
• Adapt communication styles effectively to engage diverse guests, staff, and leadership.

Position Requirements

• Proven management experience in high-volume casual, sports, upscale, or brewery/taproom dining environments.
• Passion for the hospitality industry with a clear desire for career progression toward a General Manager position.
• Strong decision-making skills, high emotional intelligence, and a self-driven, autonomous work ethic.
• Flexibility to manage shifting floor volumes and adapt to diverse operational structures.
• Strong background in staff training, scheduling, and floor leadership.
• Base Salary: $65,000 – $85,000 (commensurate with experience)
• Flexible time-off structure
• Strong internal promotion pathways to General Manager and higher-level operational roles
• Supportive, collaborative leadership culture with long-term stability