Front of House Leader: Service Excellence Coach

Cheeseburger Mai Tais and Rock N Roll, LP; Kihei (HI); On-site; USD 48,000 - 56,000; Full time

Job summary

Cheeseburger Restaurants & Waikiki Brewing Company is seeking a Front of House Supervisor to lead the FOH team and uphold service standards across floor operations.

You will guide Team Members to excel in customer service and sales while following training protocols, with regular supervision by the MOD. This is a full-time position and requires adherence to the Aloha sequence of service.

Qualifications

• Basic math, reading and writing skills.
• Must be able to make correct change.
• Basic computer skills.
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures.

Responsibilities

• Lead and supervise Front of the House staff and floor operations.
• Enforce Aloha Service and Sales Training standards.
• Coach and guide colleagues on customer service and sales.
• Maintain daily communication with supervisor/manager.
• Attend ongoing training with management and support teaching/training.
• Perform daily closing duties: cash reconciliations, check-outs, and end-of-shift paperwork.
• Ensure all team members clock out on time and secure the restaurant at night.
• Perform additional duties as needed by MOD.

Skills

Math skills

Reading/Writing

Make correct change

Computer skills

Communication

Multi-tasking

Workplace safety

Education

FOH training program (server/bartender/supervisor)

Job description

Cheeseburger Restaurants & Waikiki Brewing Company is seeking a Front of House Supervisor to lead the FOH team and uphold service standards across floor operations.

You will guide Team Members to excel in customer service and sales while following training protocols, with regular supervision by the MOD. This is a full-time position and requires adherence to the Aloha sequence of service.