Front of House Supervisor

Cheeseburger Mai Tais and Rock N Roll, LP; Kihei (HI); On-site; USD 48,000 - 56,000; Full time

Job summary

Cheeseburger Restaurants & Waikiki Brewing Company is seeking a Front of House Supervisor to lead the FOH team and uphold service standards across floor operations.

You will guide Team Members to excel in customer service and sales while following training protocols, with regular supervision by the MOD. This is a full-time position and requires adherence to the Aloha sequence of service.

Qualifications

• Basic math, reading and writing skills.
• Must be able to make correct change.
• Basic computer skills.
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures.

Responsibilities

• Lead and supervise Front of the House staff and floor operations.
• Enforce Aloha Service and Sales Training standards.
• Coach and guide colleagues on customer service and sales.
• Maintain daily communication with supervisor/manager.
• Attend ongoing training with management and support teaching/training.
• Perform daily closing duties: cash reconciliations, check-outs, and end-of-shift paperwork.
• Ensure all team members clock out on time and secure the restaurant at night.
• Perform additional duties as needed by MOD.

Skills

Math skills

Reading/Writing

Make correct change

Computer skills

Communication

Multi-tasking

Workplace safety

Education

FOH training program (server/bartender/supervisor)

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Front of House Supervisor

Position Title: FOH Supervisor

Department: Front of House Operations

Reports to: General Manager and or Manager-on-Duty

Position Summary

The FOH Supervisor is a Cheeseburger Restaurants & Waikiki Brewing Company ambassador that serves as a role model for all Employees to follow, closely adhering to all policies standards and best practices, at all times.

Your primary job is to assist in Supervising the Front of the House, floor operations. Ensuring that you have closely followed your training program to ensure that all Front of the House Team Members are able to excel at their jobs. This includes but is not limited to carrying out the Aloha Sequence of Service Standards set forth in the Server Training Manual at all times every time.

Requirements

• Completed your Front of the House Server/Bartender/Supervisor Training Program.
• Able to work the set-schedule set-forth upon hire with no changes/alterations to schedule
• Able to Supervise the Front of the House staff without Management presence.
• This is your full-time and primary job.

Responsibilities

• Primary duties and responsibilities include, but are not limited to the following:
• The ability to exceptionally perform the essential functions of the job at all times.
• Full compliance to the Aloha Service and Sales Training protocol as provided to you by Management.
• Coaching, guiding, and reminding fellow employees on compliance to Company standards and on offering tips on providing excellent customer service and improving sales.
• Ongoing communication with your direct supervising manager daily during the course of employment, (issues, resolutions, etc…)
• Participation in additional meetings with your supervising manager and regular continuing education as provided by Cheeseburger Restaurants with the assistance in the teaching and training process.
• Performing the daily closing duties of the restaurant:
• Completing daily Server/Bartender Check-Outs
• Reconciling Cash Drawers
• Nightly Closing Paperwork
• Ensuring all Team Members are off the clock in a timely fashion.
• Safely securing the restaurant before leaving nightly
• Other duties as assigned by the MOD dependent upon the needs of the business.

Essential Physical Requirements

• Hazards include, but are not limited to, cuts, slipping, tripping, falls, and burns.
• Frequent washing of the hands.
• Walks and stands during entire shift.
• Continuously reach, bend, twist, turn, push, pull, reach, lift, carry, stoop, and wipe.
• Constant repetitive hand and wrist movements and forearm rotation.
• Be able to lift and carry up to 50 lbs. on an as-needed basis.
• You must be of legal age to serve liquor according to state law.

Knowledge and Skills

• Basic mathematical skills.
• Basic reading and writing skills.
• Must be able to make correct change.
• Basic computer skills.
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures

Licenses, certifications or registrations required for the position

• State applicable health and/or alcohol compliance card.

I attest to acknowledge the following terms and conditions

• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations, which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform the Manager-on-Duty at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and Management may change work requirements at any time with or without notice.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of the Company.
• I fully understand to comply that IF I voluntarily resign the position as FOH Supervisor, I agree to give a 14-day advance written notice with the General Manager.
• I have fully read, understand, and acknowledge this job description outlined above.

This position is currently accepting applications.

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