Front of House Leader: High-Energy Service & Team Coach

The Wicked Loon; Wolfeboro (NH); On-site; USD 32,000 - 34,000; Full time

Job summary

The Wicked Loon in Wolfeboro, NH seeks a Front of House Manager to lead the floor from service to post-service. This hands-on leadership role focuses on pace, staff support, guest interaction, and maintaining high standards from opening to close.

You will oversee lunch and dinner service, assist with hiring and training, hold staff to service standards, collaborate with kitchen and bar, resolve guest issues calmly, and cover bartender and server shifts as needed.

Qualifications

• Leadership experience in a high-volume restaurant.
• Comfortable in a fast-paced, hands-on service setting.
• Ability to lead with urgency, professionalism, and accountability.

Responsibilities

• Lead lunch and dinner service on the floor.
• Prepare the team before service and keep them focused during service.
• Support hiring, training, and development of front-of-house staff.
• Hold staff accountable to service standards, appearance, and follow-through.
• Manage guest flow and maintain the pace of service.
• Resolve guest issues professionally and calmly.
• Work closely with the kitchen, bar, and support team.
• Assist with opening, closing, and end-of-day procedures.
• Cover bartender shifts as needed.
• Cover server shifts as needed.

Skills

Restaurant leadership

Busy service environment

Urgency & accountability

Attention to detail

Hospitality & execution

Bartending & serving experience

Job description

The Wicked Loon in Wolfeboro, NH seeks a Front of House Manager to lead the floor from service to post-service. This hands-on leadership role focuses on pace, staff support, guest interaction, and maintaining high standards from opening to close.

You will oversee lunch and dinner service, assist with hiring and training, hold staff to service standards, collaborate with kitchen and bar, resolve guest issues calmly, and cover bartender and server shifts as needed.