Front-of-House Leader — Guest Experience & Growth

KPOT | Springfield; West Springfield (MA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

KPOT | Springfield is seeking a Restaurant Service Manager to oversee front-of-house operations at our Springfield location. You will coach staff, manage service standards, and ensure a seamless dining experience in a fast-paced environment.

Ideal candidates have 2+ years of leadership in a full-service restaurant, strong communication skills, and a passion for hospitality. Evening, weekend, and holiday availability is required to support busy service times.

Formación

• 2+ years leading full-service restaurant operations.
• Valid State-Mandated Food Handlers Certification.
• Proficient in Toast POS and scheduling software.
• Strong communication and leadership for front-of-house teams.

Responsabilidades

• Recruit, train, and coach FOH team members.
• Conduct pre-shift meetings focused on service and standards.
• Maintain knowledge of brand standards, recipes, and procedures.
• Oversee floor operations, shift management, and guest engagement.
• Lead all front-of-house operations during assigned shifts.
• Monitor guest flow and table turns; address guest concerns promptly.

Conocimientos

Restaurant leadership

Staff coaching

Customer service

P&L management

Communication

Educación

Food Handler Certification

Herramientas

Toast POS

Scheduling software

Inventory/Purchasing systems

Descripción del empleo

KPOT | Springfield is seeking a Restaurant Service Manager to oversee front-of-house operations at our Springfield location. You will coach staff, manage service standards, and ensure a seamless dining experience in a fast-paced environment.

Ideal candidates have 2+ years of leadership in a full-service restaurant, strong communication skills, and a passion for hospitality. Evening, weekend, and holiday availability is required to support busy service times.