Assistant Restaurant Manager

Kpot; West Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

KPOT is seeking a Restaurant Service Manager to lead front-of-house operations at our Massachusetts locations. The role emphasizes exceptional hospitality, staff coaching, and quick, capable problem-solving in a fast-paced dining environment.

You will oversee service standards, manage shifts, labor, and guest flow, while ensuring brand adherence and strong guest experiences. Evening and weekend availability is required.

Qualifications

• 2+ years leading full-service restaurant operations and bartending.
• Hold a valid State-Mandated Food Handlers Certification.
• Proficient in Toast POS and scheduling/inventory systems.
• Demonstrates clear, high-level communication to lead teams.
• Solid experience with P&L management, labor costs.

Responsibilities

• Recruit, train, and coach FOH team members.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Maintain expert knowledge of brand standards and procedures.
• Oversee floor operations, shift management, labor cuts, and engage with customers.
• Lead all front-of-house operations during assigned shifts.
• Monitor table turns, wait times, and guest flow.
• Address and resolve guest concerns promptly and professionally.
• Maintain communication with Franchise Partner on daily operations and KPIs.
• Partner with Operations Manager to align on targets and compliance.

Skills

FOH leadership

P&L management

Communication skills

Toast POS

Bartending

Staff training

Guest relations

Education

State-mandated Food Handlers Certification

Tools

Toast POS

Scheduling software

Inventory/purchasing platforms

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Service Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

The Restaurant Service Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal candidate will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.

Duties and Responsibilities:

• Recruit, train, and coach FOH team members.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.
• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.
• Beverage knowledge and bar experience.
• Lead all front-of-house operations during assigned shifts.
• Ensure consistent execution of KPOT's interactive dining model.
• Monitor table turns, wait times, and guest flow.
• Address and resolve guest concerns promptly and professionally.
• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.
• Partner closely with the Operations Manager to ensure alignment on KPIs, labor targets, and brand compliance.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 2+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.
• Proficient in POS systems (specifically Toast), scheduling software, inventory/purchasing platforms, streamlining daily operations.
• Demonstrates clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.
• Have a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.